Enterprise Implementation Consultant

Enterprise Implementation Consultant

Company details

Description of the offer

Role Overview

1. Lead enterprise customer deployments and drive adoption of client’s IoT solutions across fleet and industrial operations.
2. Own the customer relationship post-sale, ensuring smooth deployment, training, and long-term success.
3. Work cross-functionally with Sales, Support, Sales Engineering, and Product.
4. Remote role (US-based, except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.);
5. Requires up to 25% travel in Canada and US Eastern Time Zone.

Key Responsibilities

1. Manage end-to-end deployment of client’s technology for large enterprise customers.
2. Build launch plans and roadmaps that accelerate time-to-value and increase product adoption.
3. Track implementation progress, usage, adoption metrics, and account health.
4. Deliver customer training sessions and product demonstrations to executives and day-to-day users.
5. Identify, troubleshoot, and resolve deployment challenges across diverse customer environments.
6. Run multiple implementations in parallel, ensuring consistent high-quality delivery.
7. Develop deep expertise in the client’s platform and communicate capabilities clearly to all user levels.
8. Build strong, trust-based relationships with customer stakeholders and internal teams.

Minimum Qualifications

1. 4+ years in Customer Success, Account Management, or Strategic Consulting (Enterprise SaaS preferred).
2. Strong experience with technical products and system implementations.
3. Excellent communication, consultative, and stakeholder-management skills.
4. Proven ability to prioritize, manage ambiguity, and operate under pressure.
5. Strong problem-solving and project management capability.
6. High emotional intelligence and relationship-building skills.
7. Bachelor’s degree from a 4-year institution.

Preferred Qualifications

1. Experience serving large, complex B2B SaaS customers.
2. Strong bias for action with ability to think big and maintain high standards.

Location of employment

How to apply?