Call Center and Inside Sales Manager

Call Center and Inside Sales Manager

Company details

Description of the offer

About the Role

We are hiring a Call Center and Inside Sales Manager to lead and scale our inbound and outbound call center efforts with a strong emphasis on sales performance and team coaching. This is a hands-on leadership role with full ownership of daily operations, campaign management, and performance strategy. You will work closely with senior leadership, team leads, and frontline agents to improve conversion rates, build training programs, and support cross-functional phone-based communication across the company.

This role is ideal for someone with deep experience in inside sales management, who thrives on coaching teams to improve their results, and who enjoys rolling up their sleeves to solve operational challenges. You will be the driving force behind our daily sales huddles, training efforts, and systems optimization.

What You’ll Do

Sales and Operations Leadership

• Lead daily sales-focused huddles to drive conversion performance and reinforce best practices
• Manage and optimize outbound dialing strategies, campaign segmentation, and list management
• Oversee day-to-day queue operations, ensuring alignment with real-time business needs
• Analyze connect and conversion rates by time of day, campaign, and team to guide strategy
• Adjust queue assignments and contact strategies based on performance insights
• Maintain and iterate on outbound and inbound call flows, IVR design, and number cycling

Coaching and Team Performance

• Provide hands-on coaching and development support to agents and team leads
• Conduct quality assurance reviews and deliver agent-level insights to leadership
• Train and support phone-facing teams outside of the call center, including RCM and Docs
• Collaborate on onboarding plans, sales training content, and continuous improvement programs
• Foster a culture of accountability, feedback, and high performance

Tools and Systems Ownership

• Act as the point person for call center technology including dialer platforms, IVRs, and reporting tools
• Implement new features and workflows to improve agent efficiency and patient experience
• Reduce operational dependency on engineering or ad hoc support for system changes
• Ensure the call center infrastructure scales effectively with team growth and call volume

What You Bring

• 5+ years of experience in inside sales management or call center operations management with a sales focus
• Proven ability to coach teams on phone-based selling and increase conversion outcomes
• Expertise with dialing platforms, IVR configuration, call routing, and campaign analytics
• Strong command of key call center and sales metrics and how to use them to drive results
• A proactive, data-driven mindset and the ability to diagnose and resolve performance issues
• Experience training or supporting agents across multiple roles and departments
• Preferred: Background in healthcare or experience in regulated environments
• Preferred: Familiarity with TalkDesk, or similar telephony tools

Why You’ll Love It Here

• You will have a direct impact on patient experience and company growth through better sales performance
• You will join a mission-driven team that values outcomes, quality, and collaboration
• You will have real operational ownership with the autonomy to make strategic decisions
• You will help build a strong foundation for scalable growth and high-quality service

Benefits

• Impact: Be a part of a pioneering startup that is transforming the digital health landscape.
• Growth: Lead and scale the largest team in our organization, gaining hands-on experience in operational leadership and startup dynamics while leveraging your background in finance.
• Freedom: Enjoy the autonomy to innovate and operate with substantial responsibility, driving critical initiatives in a fast-paced, growth-oriented environment.
• Culture: Join a team that values innovation, collaboration, and excellence in healthcare delivery.
• Compensation: Competitive salary, equity options, and comprehensive benefits package.
  • Base Salary: $100,000 – $120,000
• Time off: Unlimited PTO

Location of employment

How to apply?