Product Manager Back Office

Company details

Description of the offer

Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we’re enabling people to unlock real financial progress. Sound like a mission you can get behind?

We’re looking for a hands-on problem-solver to join our Enterprise Platforms Team as Senior Product Manager, Back-Office Platforms.

The Impact You’ll Make

You’ll bring a product management discipline to how we approach and solve back-office challenges across Finance, HR, and more, working to ensure that our internal processes, technology, and data are efficient, scalable, and fully support our business growth. You’ll dive deep into the intricacies of systems for Finance and Payroll, while also capably managing solutions for other critical areas like HR.

In your first year, you’ll be instrumental in significantly enhancing the stability and efficiency of our internal systems and data, streamlining key business processes, and laying the groundwork for a robust and scalable platform roadmap across all corporate back-office functions.

What You’ll Do

As a Mission Lane Product Manager for Back-Office Platforms, you will:

• Define and document processes and technology needs for back-office corporate functions.
• Partner closely with key stakeholders (e.g., Finance, Capital Markets, People Experience, Operations, Compliance) to continuously improve workflows and data integrity.
• Gather, analyze, and prioritize business requirements, translating them into functional and technical specifications.
• Serve as a liaison between business and technical teams, ensuring clear communication and alignment, especially when navigating complex financial concepts.
• Develop and maintain a roadmap for internal systems aligned with company goals and stakeholder needs.
• Provide thought leadership on how platforms might integrate, evaluating the pros and cons of uniform versus unique vendor selection.
• Lead the implementation of new systems or enhancements through collaboration with business, technology, and vendor stakeholders. This includes everything from process mapping and writing detailed requirements to coordinating testing and training across diverse functional areas.
• Drive initiatives to improve operational efficiency, data accuracy & reporting, and user experience within back-office platforms.
• Manage relationships with third-party vendors, including contracts, SLAs, and performance.
• Ensure system compliance with regulatory requirements and company policies.

Key Competencies

• Adaptability & Versatility: You thrive in a fast-paced environment, readily taking on diverse projects and wearing multiple hats, even outside your core expertise.
• Stakeholder Management: You excel at understanding and translating diverse stakeholder needs into actionable plans, collaborating effectively with both technical and non-technical teams.
• Problem-Solving & Strategic Mindset: You’re adept at solving problems, balancing immediate needs with long-term vision, and connecting detailed work to the overarching strategy.

Qualifications

Minimum:

• 5+ years of experience in product management, business systems, or enterprise applications with a focus on back-office platforms.
• Strong domain expertise in Finance, HR, and Payroll processes—ideally within a regulated industry such as financial services. You should be able to deeply understand and articulate the complexities of financial and accounting processes.
• Hands-on experience with Finance/Accounting systems such as NetSuite (highly preferred), Workday, SAP, Oracle, or similar.
• Proven track record of leading cross-functional system implementations and process reengineering initiatives.
• Familiarity with data governance, compliance frameworks (e.g., SOX), and audit requirements in financial environments.
• Strong analytical and decision-making skills.
• Excellent written and verbal communication skills.

Preferred:

• Hands-on NetSuite experience.
• SQL proficiency for data analysis to drive decisions, execute communications, and troubleshoot.

Compensation

Annual full-time base salary range: $130,000 – $152,000

Additional compensation in the form(s) of participation in our annual incentive program and equity are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Mission Lane also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, a monthly wellness stipend, health/ dental/ vision insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and healthcare), life insurance, and a remote-friendly work environment.

About Mission Lane:

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia.

It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn’t have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn’t do.

In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit.

To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores.

Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.

Interested in learning more? Check out The Mission Lane Junction for articles on culture, credit, and community, and The Mission Lane Newsroom for media mentions.

At Mission Lane, we’re committed to a workplace built on respect and dignity, where everyone has the opportunity to contribute. We believe diversity in all forms makes us stronger, and we intentionally foster an inclusive environment where employees feel valued, respected, and free to be their true selves. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other protected status.

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