Tech-savvy B2B Customer Success Manager

Company details

Description of the offer

MaxMind (www.maxmind.com) is looking for a tech – savvy Customer Success Manager to join our team. We help improve user experiences and security on the internet by providing IP intelligence and risk data to tens of thousands of online businesses. This work requires thoughtful communication and listening to our customers.

We are hiring anywhere in the following US states: CA, CT, CO, FL, GA, LA, MA, MN, MT, NC, NJ, NV, NY State (excluding New York City and Yonkers) OR, PA, RI, TX, WA, & WV with a preference for those able to work Eastern Time hours.

This is a full time remote position.

MaxMind does not currently sponsor US employment visas. You must be eligible and authorized to work in the US.

Position overview

As a tech-savvy Customer Success Manager, you will own relationships with about 200 of our customers. The core of your work will be around: onboarding new enterprise and strategic accounts, understanding their use case(s), leveraging a consultative approach to helping customers succeed using our products, identifying new expansion opportunities, gathering product feedback, and sharing your insights across the organization.

You will work with our Product, Sales, Support, and Business Development teams, and will regularly interact with people in positions across the company. You’ll report to the Customer Success Lead.

Our salary range for the Customer Success Manager role is $100,000 – $110,000 USD, with specific offers dependent on skills and experience. You will also be eligible to participate in our Customer Success Manager bonus plan, and everyone participates in a company wide performance-based bonus plan. See more about benefits below.

Key responsibilities include

• Onboarding new enterprise customers and strategic accounts
• Being the main point of contact between the company and a number of accounts
• Maintaining regular communication with customers to help them succeed
• Building relationships with customers and learning about and understanding their business needs
• Identifying growth opportunities that lead to account expansion
• Gathering feedback on product and service improvements and supporting customer research

Minimum Qualifications

• At least 3 years experience working in customer success for B2B technology
• Can quickly grasp and explain technical concepts
• Problem solving and qualitative research skills
• Strong understanding of the business models of software and technology companies (e.g., what drives value, different functional roles within such companies)

Preferred But Not Required

• Previous experience with fraud, ad-serving, fintech, or e-commerce verticals
• Prior sales experience

Location of employment

How to apply?