Customer Service Representative

Career with a heart! 

 

If you like helping people, and you want to feel supported in your work –– this is the opportunity for you. Every day, concerned people call the AlgaeCal helpline. They’ve just had bad news about their bones – and they’re scared they might break at any moment. But after talking with YOU, their fear will melt away.

We call our Customer Care Representatives – Bone Health Consultants – and a typical day might include:

  • Acting as a knowledge base for customers inquiries with respect to our products and their bone health
  • Actively listening to customers and providing them with everything they need to make an informed decision about AlgaeCal.
  • Supporting our customers through a variety of mediums (email, phone).
  • Processing orders and returns for customers.
  • Helping customers understand the results of their DEXA bone scans.
  • Updating the records of customer interactions, processing customer accounts, and filing documents. So yes, you’ll need to enjoy administrative tasks to thrive in this role.
  • But most importantly, setting our customers up for MAXIMUM SUCCESS

This opportunity is tailor-made for you if:

You’re highly motivated to work at home. You’ve got a solid customer service background. You are passionate about natural health. You are an expert at building a rapport with customers and devoted to helping people find that aha moment – where they go from despair to hope. You’re organized. You’re humble. You think critically and creatively. You love to support and inspire others. You don’t just accept feedback – you WANT feedback, because you’re hungry to be better than you were yesterday. You’re also a brilliant multi-tasker who can effortlessly shift between a variety of priorities.

So if you want to work with some of the nicest people you’ll ever meet. And you want to feel good about making a difference in the world –– all while learning about natural health and working in a well organized and supportive workplace –– send us your resume. And BTW… some of our senior executives started out in this role –– so if you’ve got the talent, there’s no telling where this job might take you 🙂

To best service our clients, our Customer Success Centre is open 7 days per week. Work schedules are 5 consecutive days, which include 1 weekend day. Successful applicants must be willing to work a Saturday or a Sunday, each week. We won’t ask you to work both weekend days, but ya need to be available for one!

 

You’ll also enjoy the following benefits:

  • $50,000 starting salary with the opportunity to increase rapidly as training targets are met.
  • Generous healthcare plan
  • Flexible Stat Holidays with the option to bank days for later use.
  • A top-notch Mac computer. We want you to have the best tools.
  • Lots of delicious food – Uber’d to your home.
  • Supported professional development and continued learning through training and coaching.

And above all, you’ll join a team that you’ll never want to leave. Culture is everything to us. Yes, we work extremely hard to change as many people’s lives as possible. But we know how to have fun and reward ourselves too.

You should know this…

AlgaeCal is a hyper-growth company, which means that the role is always evolving as the company grows. We are not a typical ‘transactional’ thinking company. We are a heart-based company where people come first. In order to be successful here, you will need to have this mindset, work smart, hard, and embrace everything that is offered.

If this sounds like a position for you, please respond to this advertisement with your resume and cover letter. This is an essential part of your application. We need to make sure you’re a good fit for our happy team – that’s why we’ll be paying close attention to your carefully written cover letter.

Applications submitted without a resume and cover letter will be unsuccessful.

Please, read carefully:

1. Write a cover letter addressing:

1. Why you’re the best Customer Service Representative for this role. Give quantifiable examples of related achievements.

2. Describe why you fit perfectly with our values. Read them here: http://shorturl.at/lptFT

3. What’s the toughest challenge you’ve ever overcome in your life? How did you overcome it?

4. What are the last three books you’ve read?

5. What do you do for fun?

6. Explain what you’re doing now for a job:

  1. If you don’t have one, explain why.
  2. If you have one, explain why you’re looking elsewhere.

2. Upload your cover letter and resume:

1. Ensure that your cover letter and resume are saved and sent as one file.

 

*Important* AlgaeCal isn’t a boring run-of-the-mill company. So some of the questions in your online application might feel out of the ordinary. These questions are an essential part of your application. We need to make sure you’re a good fit for our happy team – that’s why we’ll be paying close attention to your answers.

For more information about us, please visit our website.

Data Analytics Associate

First Help Financial is one of the fastest growing and most diverse companies in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 40% each year over the last five years.

Are you a data science professional that enjoys statistical modeling?

Here you will find hard-working colleagues that come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Data Analytics Associate

Your Location: Remote/ Anywhere in the US

You Report To: Associate Director, Analytics

Your Hours: Monday – Friday 9am – 5:30pm EST

Compensation: Starting at $65,000+ plus bonus!

Learn more about our awesome Analytics Team

About the Opportunity:

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for three years in a row, is adding a new partner to our Data Analytics and Strategy department to accommodate our remarkable growth! The Data Analytics role will work closely with the CEO and other C-level execs to play a pivotal role in growing the company. You will see the challenges and opportunities of building a company through technology and data and use internal and external data to influence decision making. As part of a very small team focused exclusively on Strategy & Analytics, you will see everything that it takes to grow a business.

Portfolio Analytics

  • Design and develop analytical infrastructure to monitor portfolio performance including KPI dashboards, reports and other tools.
  • Derive analytical insights from portfolio data and evaluate risk profile trends.
  • Develop pricing models to evaluate and price bulk portfolios for purchase
  • Conduct analysis on impact on portfolio due to changes in the macroeconomic factors and make business recommendations

Operations Analytics

  • Develop metrics to monitor and improve collector effectiveness along several key Servicing dimensions
  • Formulate actionable tasks to lower delinquency rates, losses and roll-rates
  • Ideate and innovate superior collection strategies to increase the effectiveness and efficiency of collector activities
  • Champion operational process improvements to leverage technology & analytical tools as appropriate. Standardize & automate reports generation.

Cross-functional

  • Partner with Servicing Operations team to leverage analytics to develop superior operational processes
  • Partner with Technology team for evaluation and roll out of cutting-edge innovation in financial technology.
  • Coordinate with Risk team to refine existing underwriting models and build newer risk models
  • Support C-level executives with ad hoc analyses to address specific business problems. Provide operational support to Servicing team as required

What you bring:

  • Bachelor’s degree in Finance, Statistics, Mathematics, Engineering or similar is required
  • 2+ years experience as a Data Scientist/Statistical Modeling
  • Advanced expertise in Microsoft Excel and Microsoft PowerPoint
  • Strong written communication skills, with an ability to create clear and concise communication
  • Strong oral communication skills, with experience in presenting to mid-senior management
  • Basic exposure to translating a business problem into a structured analysis. Experience in analyzing large and complex data sets
  • Experience in business analytics and data-based decision making
  • Experience with a data scripting language (Python, SAS, R)
  • Experience with SQL or relational databases (Candidate will be trained on harnessing big data using SQL queries for analytics)

Differentiating Factors:

  • Masters in a highly quantitative discipline such as Statistics is preferred
  • 2+ years experience in a consulting capacity
  • Experience with VBA for Excel
  • Experience with machine learning principals such as AB testing, association analysis, clustering, decision trees, neural networks, principal component analysis, regression, etc.

FHF Benefits:

Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.

Culture – We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.

Growth – Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone, and we have a proven record of investing in you.

Diversity and Inclusion:

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.

Keywords: Data Science, Data Scientist, Statistical Modeling

Online Colorist – Fully remote position – Los Angeles based

eSalon is an LA-based beauty brand that creates custom home hair color from scratch. We’ve won Best Home Hair Color by Allure Magazine 8X, and crafted over 310,000 unique color variations so far.

We are hiring Licensed Cosmetologists to join our Customer Service Team. This is not a traditional salon job. eSalon offers the best of both worlds; a creative outlet to help clients achieve their hair color goals and the stability of a 40 hour per week schedule. As a Colorist for eSalon, you will offer consultations, create custom formulations and provide tips and tricks to help our client base achieve salon quality results in the comfort of their own home. Custom color kits then get shipped out directly to the client from our Production Facility in Los Angeles. This is a fully remote position, so fast internet and a work from home set up is required. You will report to the US Colorist Manager.

What You’ll Be Doing:

  • 80% of your time will be providing hair color consultations and customer service via phone or email
  • 20% of your time will be overseeing and creating hair color formulations via the computer
  • Match clients’ desired hair color and expectations to encourage repeat orders
  • Proactively build effective working relationships with clients and colleagues to ensure best customer outcome
  • Demonstrate critical thinking by fully analyzing clients’ objectives and concerns and providing appropriate solutions
  • Be a team player with an entrepreneurial spirit
  • Show openness to new ideas; listen to others and objectively consider other ideas and opinions
  • Collaborate with other departments and seek further advice and guidance when required
  • Other duties as assigned

Requirements

  • Current valid cosmetology license
  • In depth understanding of color formulation and theory
  • Positive attitude, highly motivated, flexible and energetic
  • Aptitude for selling and cross-selling
  • Excellent verbal and writing skills with good grammar
  • Ability to follow directions
  • Must be available for a full time, Monday – Friday, 40 hour per week schedule.
  • Reliable set up to work remotely, including strong internet connection

Benefits

  • $20/ Hour
  • Medical, dental, vision and life insurance plans
  • 401K Plan
  • 15 days of Paid Time Off + 12 company holidays
  • Casual work environment
  • Complimentary color services and products
  • Authentic work / life balance
  • Fully remote position

Freelancing Expert – Virtual Assistant (VA)

 

Fud, the “World’s First Social Hustling Community” is seeking a Freelancing Expert – Virtual Assistant (VA) to join our community. As a Freelancing Expert, you will be instrumental in providing comprehensive know-how and mentorship to our community of freelancers and independent workers.

Join the Fud community to monetize your free time and let it become your next favorite side hustle. Our community encompasses a wide range of side hustles, including content creation, reselling, e-commerce, gig economy work, freelancing, and more.

Responsibilities:

  • Share your expertise and knowledge in virtual assisting to help others succeed in their side hustles
  • Mentor and provide guidance to fellow freelancers and independent workers
  • Assist in developing strategies and best practices for virtual assisting
  • Stay updated on the latest trends and tools in the virtual assisting industry
  • Collaborate with the Fud team to create valuable resources and content for the community
  • Engage with the community through various channels, including online forums and social media platforms

Requirements

  • Strong experience as a virtual assistant or in a similar role
  • In-depth knowledge of virtual assisting tasks and best practices
  • Excellent communication and interpersonal skills
  • Ability to effectively mentor and guide others
  • Self-motivated and proactive in staying updated on industry trends
  • Comfortable using digital tools and platforms
  • Passionate about helping others succeed in their side hustles

Benefits

  • Be your own boss
  • Learn how to make money from your passion and interests
  • Find a community of like minded hard working solopreneurs and entrepreneurs
  • Choose your own schedule and work when you want

Travel Technology Specialist

Are you a travel enthusiast who loves solving technical challenges? Join our team at WorldVia as a Travel Technology Support Specialist! In this role, you will have the opportunity to provide technical support and troubleshoot travel technology systems for both internal and external users.

As the first point of contact for users experiencing system issues, you will diagnose and resolve technical problems, while ensuring that documentation and tracking of issues are accurately maintained. Whenever complex issues arise, you will work closely with higher-level support teams to find effective solutions.

The ideal candidate for this position is a travel technology guru with a deep understanding of GDS systems like Travelport, Worldspan, and Sabre. Additionally, you are familiar with mid-office automation, quality control systems, and various booking platforms.

Your exceptional communication skills will be essential in assisting users and ensuring their satisfaction. Collaborating with other team members and vendors, you will strive for timely resolution of technical issues.

If you are a detail-oriented, organized individual who is passionate about travel technology and committed to providing exceptional customer support, we want to hear from you! Apply now and embark on a journey with our dedicated team!

About WorldVia

WorldVia is a leading travel company that is revolutionizing the industry through its innovative products and services. We are focused on providing exceptional travel experiences to our customers and enabling travel business owners and travel advisors to succeed.

At WorldVia, we value diversity and inclusion, and we believe that our team members are key contributors to our success. Join us and be part of our collaborative and dynamic work environment!

Requirements

  • 3+ years travel industry experience
  • Strong knowledge of travel technology systems (BookingBuilder Genie, Magnatech Ontrack, GDS Scriptwriting, etc)
  • Strong knowledge of GDS systems (Galileo, Worldspan, Sabre)
  • Bachelor’s degree or a related experience
  • 2+ years of experience in technical support or a related role
  • Experience with mid-office automation and quality control systems
  • Familiarity with various booking platforms (Travelport Cruise & Tour, SAP Concur, etc)
  • Excellent problem-solving and troubleshooting skills
  • Strong communication and interpersonal skills
  • Ability to prioritize and manage multiple tasks effectively
  • Detail-oriented and able to remain organized

Benefits

  • Employer-Sponsored Medical and Dental Insurance with Employee Contribution
  • Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
  • Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
  • 401(k) with up to 4% Company Match
  • Paid Time Off + Company Holidays
  • Additional Time Off for Your Birthday and Work Anniversary
  • Discount Travel Program

Our Team Members:

  • Are fundamental optimists who believe that no industry compares to the travel industry.
  • Go to extraordinary lengths to distinguish ourselves through world-class work.
  • Prioritize quality over speed and speed over scope.
  • Desire to work with deeply kind, mission-driven people.
  • Strive to make the complex simple.
  • Use first principles to debate ideas, test assumptions, and make decisions.
  • Seek the truth by putting data above opinions.
  • Assume good intent and give tactical feedback to help each other get better.
  • Hold no ego—when our customers win, we all win.

We are seriously committed to your professional development and growth.

  • You will set your own monthly goals aligned with our ambitious strategy.
  • You will have our collective support in achieving significant wins—and personal coaching from your manager.
  • You will be encouraged to take risks, try new things, and be creative with your work.
  • You will have many opportunities to exchange and engage in feedback.
  • You will be offered continual chances to stretch yourself and raise your own “bar.”
  • You will be rewarded for achieving excellence and mastery.

Account Manager

We are looking for an experienced Account Manager in France to join our international B2B brand RateHawk, develop our business and make the travel world better together!

This is a remote position for candidates living in France.

Job Responsibilities

  • Actively promote our new international project;
  • Expand and consolidate presence in the assigned territory;
  • Maintain and develop our relationship with signed partners in order to increase their performance;
  • ​​Maximize and develop API deals with the potential and existing partners;
  • Follow-up with existing and new partners in order to provide system training;
  • Collaborate with the sales team to identify and grow opportunities within the territory;
  • Product presentations & networking;
  • Position the brand within the travel trade;
  • Payments control;
  • Provide market & competitive environment analysis;
  • Provide comprehensive reporting.

Requirements

  • Relevant experience. Ideally, 2-5 years experience in the travel industry and excellent knowledge of the country`s travel market; specialized in account management or business development of B2B travel companies;
  • Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer;
  • Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
  • International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence;
  • Languages knowledge. Fluent in French and English, other languages as a plus;
  • Readiness for business trips. 30% of working time might be required for market visits.

Benefits

  • Competitive salary;
  • Career growth opportunities and a corporate culture that encourages professional development;
  • Complex and innovative product;
  • Ambitious team of professionals;
  • Learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
  • Remote work format and a flexible timetable — we don’t require you to be online or in the office at 09:00 sharp. You can start work at a time that suits you;
  • Corporate discounts on hotels and other services.

Account Manager

We are looking for an experienced Account Manager in France to join our international B2B brand RateHawk, develop our business and make the travel world better together!

This is a remote position for candidates living in France.

Job Responsibilities

  • Actively promote our new international project;
  • Expand and consolidate presence in the assigned territory;
  • Maintain and develop our relationship with signed partners in order to increase their performance;
  • ​​Maximize and develop API deals with the potential and existing partners;
  • Follow-up with existing and new partners in order to provide system training;
  • Collaborate with the sales team to identify and grow opportunities within the territory;
  • Product presentations & networking;
  • Position the brand within the travel trade;
  • Payments control;
  • Provide market & competitive environment analysis;
  • Provide comprehensive reporting.

Requirements

  • Relevant experience. Ideally, 2-5 years experience in the travel industry and excellent knowledge of the country`s travel market; specialized in account management or business development of B2B travel companies;
  • Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer;
  • Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
  • International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence;
  • Languages knowledge. Fluent in French and English, other languages as a plus;
  • Readiness for business trips. 30% of working time might be required for market visits.

Benefits

  • Competitive salary;
  • Career growth opportunities and a corporate culture that encourages professional development;
  • Complex and innovative product;
  • Ambitious team of professionals;
  • Learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
  • Remote work format and a flexible timetable — we don’t require you to be online or in the office at 09:00 sharp. You can start work at a time that suits you;
  • Corporate discounts on hotels and other services.

Account Manager France

We are looking for an experienced Account Manager in France to join our international B2B brand RateHawk, develop our business and make the travel world better together!

This is a remote position for candidates living in France.

Job Responsibilities

  • Actively promote our new international project;
  • Expand and consolidate presence in the assigned territory;
  • Maintain and develop our relationship with signed partners in order to increase their performance;
  • ​​Maximize and develop API deals with the potential and existing partners;
  • Follow-up with existing and new partners in order to provide system training;
  • Collaborate with the sales team to identify and grow opportunities within the territory;
  • Product presentations & networking;
  • Position the brand within the travel trade;
  • Payments control;
  • Provide market & competitive environment analysis;
  • Provide comprehensive reporting.

Requirements

  • Relevant experience. Ideally, 2-5 years experience in the travel industry and excellent knowledge of the country`s travel market; specialized in account management or business development of B2B travel companies;
  • Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer;
  • Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
  • International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence;
  • Languages knowledge. Fluent in French and English, other languages as a plus;
  • Readiness for business trips. 30% of working time might be required for market visits.

Benefits

  • Competitive salary;
  • Career growth opportunities and a corporate culture that encourages professional development;
  • Complex and innovative product;
  • Ambitious team of professionals;
  • Learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
  • Remote work format and a flexible timetable — we don’t require you to be online or in the office at 09:00 sharp. You can start work at a time that suits you;
  • Corporate discounts on hotels and other services.

Child Friendly Illustrator

ReadBright is looking for a team of illustrators or an extremely fast illustrator as pace and daily communication is important for this project. We are looking for imagination and creativity. Readbright is a leading publishing company in the US and publish workbooks for students all over the world.

We are currently creating a workbook and some readers and would like to hire an illustrator/ illustrating team who would be very available for us over the next few months. Illustrators should have experience with make child friendly scenes and people characters.

All work should be original work.

Please attach samples of kid friendly illustrations. Experience in 3D illustration is a plus. Please attach samples of those as well, if applicable. Applicant should be willing to do a free sample.