Archives: Trabajos

Position: Customer Success Manager
Required Time Zone: EST Business Hours
Location: Fully Remote
Compensation: Up to 75K base + competitive variable bonus structure

As a Customer Success Manager (CSM) at Uptime.com, you will be the driving force behind nurturing and expanding relationships within Uptime’s client portfolio. You’ll not only be the primary point of contact but a strategic partner who enables customers to maximize the value of Uptime.com’s services. The CSM will play a critical role in fostering client growth, improving retention, and identifying opportunities to expand our services within existing accounts.

This is a leadership-oriented position where you’ll manage key customer accounts, align with decision-makers, and collaborate with internal teams to ensure we exceed client expectations. The CSM will actively pursue opportunities for upselling and cross-selling, promoting Uptime.com’s suite of services to ensure customers are fully leveraging our platform for their business success.

Exciting Focus Areas:

• Customer Engagement Leadership: Be a key player in customer onboarding, activation, and satisfaction, focusing on value realization and long-term success.
• Strategic Conversion: Manage and convert high-profile free trial users, helping them transition into paid customers through meaningful interactions and solutions.
• Expansion within Key Accounts: Drive long-term account growth by identifying and executing cross-sell and upsell opportunities.

Key Responsibilities:

• Customer Relationship Management: Serve as the dedicated account manager for Uptime.com’s top-tier customers, developing trusted advisor relationships with key stakeholders, influencers, and executives.
• Strategic Account Growth: Identify expansion opportunities within the customer base, actively leading cross-sell and upsell strategies to drive business growth.
• Client Retention & Churn Reduction: Take ownership of retention strategies, working with top customers to reduce churn through regular performance reviews, ensuring continuous engagement with Uptime.com’s evolving services.
• Customer Success Strategy Development: Build long-term, strategic success plans aligned with customer goals, while regularly conducting business reviews to assess and enhance their performance with Uptime.
• Collaborative Feedback: Collaborate closely with Product, Engineering, and Marketing teams to ensure customer feedback is integrated into product development, service offerings, and overall customer experience.
• Customer Engagement & Onboarding: Oversee and streamline the customer onboarding and activation process to ensure clients quickly realize value from the platform, while providing ongoing education and support to deepen adoption.
• Proactive Health Monitoring: Track and monitor customer health metrics, and take initiative to address any red flags, working closely with cross-functional teams to ensure proactive, value-driven support.
• Leadership in Free Trial Conversion: Lead outreach to high-value free trial users, executing strategies to convert them into long-term paid customers, while delivering tailored demos and onboarding sessions.
• Drive Business Outcomes: Align customer success initiatives with broader business objectives, ensuring Uptime.com’s success directly contributes to customer goals in industries like education, local government, healthcare, and small businesses.
• Customer Advocacy: Act as a customer advocate within Uptime.com, bringing forward customer needs and challenges to influence product roadmaps and strategic decisions.

• 5+ years of experience in Customer Success, Account Management, or a similar role in SaaS or technology-driven environments, with proven success in building and managing customer relationships.
• Strong strategic thinking and problem-solving abilities, with a track record of helping customers achieve measurable success.
• Experience managing high-value accounts and demonstrated ability to align with senior executives and stakeholders.
• Ability to identify business opportunities and successfully lead upsell, cross-sell, and renewal strategies.
• Exceptional communication skills, both written and verbal, with the ability to present complex ideas clearly and persuasively.
• Data-driven mindset, using metrics to track customer health and proactively identify areas for improvement.
• Experience collaborating cross-functionally, particularly with Product and Engineering teams, to align customer needs with product evolution.
• Experience conducting product demos, customer training sessions, and guiding new users through onboarding processes.
• Familiarity with SRE (Site Reliability Engineering) practices is a plus but not required.

How we will support your growth and success:

• Partner with executives, leadership and cross-functional organization including engineering, marketing and business operations.
• Professional development opportunities to further skills and knowledge
• Discover the exciting world of monitoring, observability, and SRE while becoming an advocate and drive innovation in the industry.
• A supportive team of passionate and dedicated individuals all focused on building the best monitoring service in the world.

• Health Care Plan (Medical, Dental & Vision) for US Employees
• Generous PTO bank – including substituting your local or religious holidays!
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home

Do you love organization? Consider yourself a bit of a servant leader? Got a thing for data and processes? You’ve come to the right place.

We’re looking for someone efficient, hungry, and collaborative to help our Agile marketing team get results for some of the coolest and most promising upcoming platforms in the world.

As an Email Marketing Manager, you’ll act as an extension between leadership and the teams tasked with the execution of a project. You’ll work alongside Website Managers, Marketing Directors, Account Managers, and Creatives, and will report to the Manager of Project Management.

You’ll also supervise progress, define goals, and develop timelines. More specifically, you’ll keep us on track!

This position reports to the Manager of Customer and Database Marketing. The Email Marketing Manager is the primary owner of our email program and is responsible for strategy, execution, optimization, and reporting.

The successful candidate will be able to work at both strategic and tactical levels working to bring campaigns to life to drive desirable customer experience and business outcomes.

The Impact You Will Make:

• Own project planning, prioritization, and task assignment for several marketing brand teams
• Lead our email marketing team to fulfill all email marketing campaigns executions and their respective KPI’s
• Translate project requirements into executable project plans in collaboration with the Director of Email Marketing and cross-functional team members
• Encourage and facilitate collaboration. Set up projects to give full visibility but allow the team to collaborate independently
• Manage and communicate shifting priorities to ensure projects reach completion by targeted due dates
• Identify potential risks and remove any roadblocks
• Track project dependencies, breakthroughs, performance metrics, and dashboards for regular status reports to team leadership
• Drive email channel performance through effective strategy, content, segmentation, and personalization to achieve business objectives (sales, customer experience outcomes, etc.)
• Own the email marketing process end to end – Work with the marketing and IT teams, including graphic designers, copywriters and IT administrators – this position manages the day to day activities in the department from the initiation of a project through to completion.
• Manage and update the email marketing calendar to ensure that all plans are in conjunction with marketing efforts and deadlines.
• Creative with discovering new engagement strategies on the email channel

What you need:

• A bachelor’s degree in marketing (or related field), or equivalent work experience
• 5 + years’ experience as a project manager, preferably with a focus on email marketing.
• Experience with project management methodologies including agile, waterfall, and scrum
• Proficient in marketing project management standard methodologies and systems, including software/tools
• Familiarity with digital marketing production processes preferred
• Ability to collaborate with a team of people to learn and grow and own new responsibilities as priorities change
• Highly detailed, organized, regimented and motivated to drive simultaneous projects and requests
• Highly collaborative with sophisticated verbal and written communication, people, and leadership skills.
• Advanced analytical and problem-solving skills with the ability to adapt to changing priorities.

To see a list of our current benefits – head on over to https://newrich.network!

Performance Bonus tied to KPI’s on the Email Channel in addition to base comp.

We are looking for an experienced Shopify Technical Lead to join our talented Solutions team!

Are you an experienced Shopify developer ready to take your expertise to the next level? We’re looking for a Shopify Technical Lead to bring leadership and innovation to our front-end development team. As the largest Shopify agency in the UK, Visualsoft offers an exciting opportunity to shape the future of eCommerce while working with a dynamic, forward-thinking team.

This role offers the flexibility to work fully or in a hybrid model from our offices in Stockton on Tees, Newcastle city centre, or central Manchester, or even remotely with occasional travel.

About the Role

As the Shopify Technical Lead at Visualsoft, you will be responsible for driving the technical vision and execution of Shopify based eCommerce solutions. This includes overseeing the development process, leading a team of talented developers, and working closely with our design, project management, and client teams. You’ll be at the forefront of creating innovative and scalable Shopify stores that align with client needs and business goals.

What You’ll Do

As the Shopify Technical Lead, you will be pivotal in driving Shopify front-end development within our agency. Reporting directly to the Head of Front-End Development, your key responsibilities are;

Leading the approach to Shopify frontend development

• Supporting the team, providing strategic guidance and direction, in all aspects of Shopify development. From coding best practices, to deployment process and client theme management processes.
• Project monitoring. Support PMs and developers to ensure the project is running smoothly, and provide any technical/strategic advice on anything that may arise.
• Recommending and providing team training and development
• Assisting in performance reviews.
• Peer reviews, and code reviews for continuous improvement of the team.
• Be pivotal in the creation, maintenance and continual improvement of an in-house start theme product.

Responsibilities

• Implementation and maintenance of processes that improves efficiency, productivity and quality of the team’s work.
• Work with the Solutions team and sales team, as required for technical queries, quotes, application audits, functionality audits and theme code audits.
• Assisting with Discovery sessions for prospects and clients alike.
• Assisting with client support and training.
• Produce technical specifications and documentation.
• Collaborating with solutions, design, backend development, QA, PMs, marketing and sales teams to ensure overall projects are aligned with key objectives.

What We’re Looking For

Technical knowledge and skills:

• Technical expertise, and a deep understanding of the technology stack utilised by Visualsoft and the wider eCommerce industry.
• Support the Solutions and Sales teams with Risk management for projects. Able to identify any potential risks and solutions.
• Stay up to date with the latest industry trends and best practices within the Shopify environment.
• An excellent understanding of Shopify and it’s ecosystem.
• An excellent understanding of the following coding languages being utilised, such as: HTML, CSS, JavaScript (preferable with framework knowledge), Liquid.
• A good understanding of popular frameworks such as Tailwind, Bootstrap, Alpine Js, and React JS.
• A strong understanding of Web Accessibility.
• An excellent understanding of Website performance, and how it can be affected and improved.
• A good understanding of UX and best practices.
• An excellent understanding of version control within GitHub.
• An excellent understanding of project management tools such as Jira, and Trello.
• An excellent understanding of project methodologies.
• An excellent understanding of automatic testing frameworks such as Ghost Inspector.
• An excellent understanding of continuous deployment pipelines such as Soft knowledge and skills
• Excellent communication skills, both written and verbal.
• Should be able to think strategically and understand how technical decisions fit into the broader goals of the projects.
• Should be able to communicate technical concepts to non-technical stakeholders and effectively build strong relationships with clients and partners.
• Be able to identify opportunities for growth and develop strategies to achieve them.
• Excellent team management skills, and manage developers effectively, including mentoring, providing feedback, and training.
• Be able to create a positive and productive work environment that encourages creativity and collaboration among team members, and wider teams.
• Excellent time management skills.
• Solid understanding of Visualsoft company process, and being able to identify and implement improvements where possible.

• Competitive basic salary with great progression options

• Unlimited paid holidays – yes that’s not a typo!
• Hybrid working
• Great working environments; our Stockton on Tees and Manchester workspaces are also dog-friendly
• A high-performance MacBook
• Health Assured Employee Assistance Programme
• Free eye tests and flu jabs
• VS Perks, have a monthly treat on us; from Amazon vouchers, PlayStation credits, ASOS, H&M to Just Eat, there’s something for everyone!
• Free breakfast, fruit, hot and cold drinks and protein shakes
• Friday afternoon drinks to wind down for the weekend
• Pension scheme to help you save for the future
• Cycle to work scheme
• Discounts across our brands
• Regular team social events
• Training & development

So if you think you’ve got what it takes to join one of the UK’s leading eCommerce providers, we’d love to hear from you.

A little formality… by applying you implicitly consent to us processing your data for review for this vacancy only.

Talent Hunter Referral Bounty – £1,000

Help us find the right talent to join our team, and get a handsome reward in return. It couldn’t be easier – if you know someone who could be an ideal candidate, either refer them directly to us or simply ask them to include your details as the reference when they apply. If they land the job with us as a direct result of your referral, you get the bounty!

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Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspectives.

We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.

Job title: WordPress Developer (Freelance)

Location: Remote

Salary: Competitive rates depending on experience

Engine Creative is seeking a talented and flexible WordPress Developer on a freelance basis to join our dynamic team. This unique opportunity allows you to collaborate on innovative projects, creating impactful and engaging websites for our clients. You will play a key role in transforming design mock-ups into fully functional, responsive WordPress themes and plugins, ensuring that every project exceeds client expectations.

As a freelance WordPress Developer, you’ll work closely with our designers and project managers, bringing creativity and technical expertise to deliver high-quality web solutions. You should be a proactive problem solver with an eye for detail and a desire to keep up with the latest industry trends. You will not only contribute your technical skills but also have the opportunity to express your creativity, working with exciting brands and making a real impact in the digital space.

Responsibilities

• Develop, customise, and maintain WordPress themes and plugins to meet specific customer requirements.
• Transform design files into responsive, pixel-perfect web pages using HTML/CSS and JavaScript.
• Optimize website performance and ensure compatibility across different devices and browsers.
• Manage the integration of third-party APIs, analytics, and other tools to enhance website functionality.
• Collaborate with designers to implement UI/UX best practices to create seamless user experiences.
• Provide ongoing website updates and enhancements as required and monitor website performance and security.

Key Qualifications:

• Proven experience as a WordPress Developer with a strong portfolio showcasing your work.
• Proficiency in PHP, HTML, CSS, JavaScript, and MySQL.
• Strong understanding of WordPress architecture, customization, and best practices.
• Experience with page builders (e.g., Elementor, WPBakery) and WooCommerce is a plus.
• Experience in establishing analytics and data tracking systems. Skilled in using Google web tools, including Search Console, GA4, Tag Manager, and others.
• Familiarity with version control systems like Git.
• Excellent problem-solving skills and the ability to work independently.
• Strong communication skills and the ability to collaborate effectively with remote teams.
• Ability to meet deadlines and manage multiple projects concurrently.

Our Core Values:

At Engine Creative, our work is underpinned by six key values:

Teamwork, Learning, Simplicity, Imagination, Value, and Integrity.

These principles guide every aspect of our operations and interactions.

About Us:

Engine Creative, a digital products and creative services company, we have been innovating with brands in the creative and digital landscape since 1997. We focus on creating compelling design solutions and digital innovations that drive consumer and user engagement.

Our flagship product, REYDAR, is a 3D and Augmented Reality (AR) platform that brings products and services to life. With REYDAR, we’ve revolutionised the way brands present and sell their products both online and in the real world, allowing them to capitalise on untapped opportunities within spatial computing.

We thrive on a long-standing culture of innovation, as evidenced by our 14.7-year average staff tenure and 29 prestigious AR and Marketing industry awards. We’ve created, designed, and delivered over 300 AR, XR, and VR experiences, solidifying our position as a leading force in digital marketing transformation and innovation.

*No agencies please*

About Twine

We’re a thriving ecosystem of top-tier freelancers from around the world. Trusted by Fortune 500 companies and Silicon Valley startups, Twine is the go-to platform for mission-critical projects. With over half a million registered freelancers and a growing roster of 35,000+ companies, we’ve become the comprehensive solution for freelancing.

Our Mission

At Twine, we recognise that companies require a flexible approach to hiring expert freelancers for their most critical projects. Traditional freelance platforms often fall short when it comes to scalability and diversity. That’s where we shine. Twine operates as a thriving global freelance network, with diverse experts across various fields, including marketing, engineering, and AI. Our core mission is to empower creators, whether they’re businesses or individual freelancers, to thrive in their creative endeavours.

About the Role

A hotel management company is seeking a talented animator for a brief project to create engaging content for their social media channels. This short-term opportunity offers the chance to work with a company that caters to the vibrant student market, creating animations that resonate with young adults and showcase the excitement of student living and travel.

Responsibilities:

• Create eye-catching and engaging animations for various social media platforms
• Develop content that appeals to a student demographic
• Illustrate key features and benefits of student accommodations and summer hotel services
• Collaborate with the marketing team to align animations with brand guidelines and messaging
• Deliver high-quality animations within a tight timeframe (1-2 days)

• Proven experience in creating animations for social media
• Strong portfolio demonstrating a range of animation styles and techniques
• Proficiency in industry-standard animation software (e.g., Adobe After Effects, Animate CC)
• Understanding of current social media trends and best practices for animated content
• Ability to create visually appealing content that resonates with a young adult audience

About Twine

We’re a thriving ecosystem of top-tier freelancers from around the world. Trusted by Fortune 500 companies and Silicon Valley startups, Twine is the go-to platform for mission-critical projects. With over half a million registered freelancers and a growing roster of 35,000+ companies, we’ve become the comprehensive solution for freelancing.

Our Mission

At Twine, we recognise that companies require a flexible approach to hiring expert freelancers for their most critical projects. Traditional freelance platforms often fall short when it comes to scalability and diversity. That’s where we shine. Twine operates as a thriving global freelance network, with diverse experts across various fields, including marketing, engineering, and AI. Our core mission is to empower creators, whether they’re businesses or individual freelancers, to thrive in their creative endeavours.

About the Role

A company specialising in rental guarantor services is seeking a skilled mid-level UX/UI designer for a short-term project to redesign their corporate website. This opportunity offers the chance to enhance the online presence of a business that provides crucial financial services in the rental market. The project aims to improve user experience and visual appeal, modernising the site to better serve clients and partners.

Responsibilities:

• Redesign the company’s website to improve user experience and visual aesthetics
• Create an intuitive and engaging user interface that aligns with the company’s brand identity
• Develop responsive designs that work seamlessly across various devices and screen sizes
• Produce wireframes, mockups, and prototypes to illustrate design concepts
• Collaborate with stakeholders to understand business goals and user needs

• Proven experience as a UX/UI designer, with a strong portfolio showcasing website redesign projects
• Proficiency in design tools such as Sketch, Figma, Adobe XD, or similar
• Solid understanding of UX principles, user-centered design, and current web design trends
• Experience in creating responsive designs for desktop and mobile platforms
• Strong visual design skills with attention to typography, color theory, and layout