Tag Archives: Information technology (IT)

In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc).

TrustedHousesitters is a global pet care travel exchange; a double sided digital marketplace of owners and sitters that’s growing rapidly through our unique combination of product, proposition, marketing and community building.

We’ve just recently been named as one of the Escape the City’s top organisations to work for 2023!

Our small but mighty team has a collaborative and supportive culture. We’re passionate about pets, people and travel; continuously searching for the win, win, win that makes everyone’s lives easier, travel kinder on the pet and enables a more sustainable travel footprint.

We’re fully in scale-up mode and have grown to be the only global platform of its kind. In the last few years, we’ve consistently achieved high year-on-year growth. Thanks to strong tailwinds in the pet and travel industry in the post-Covid world, 2022 has been our strongest year so far. At our marketplace we facilitate the perfect match between pet owners who want to leave their pets in safe hands and pet sitters looking to enjoy the companionship of pets whilst they travel.

We’ve recently made the transition to a remote-first business, however we’ve retained a HQ in central Brighton which is available for collaborative working and in-person meet-ups.

About the role

We are looking for a passionate data professional with experience working with Web, App and Marketing technologies to join a growing Analytics  & Insight team. The successful candidate will become the guardian of the data stack including the data warehouse, data integrations, MarTech and BI tooling.

What does a Data Manager do at TrustedHousesitters?

In an increasingly complex world of interconnected platforms, the Data Manager will ensure that the data stack – built around the Segment customer data platform and our Amazon Redshift data warehouse – is delivering for our analysts, marketers, product specialists and leadership team. This will involve optimisation and governance on how new data are collected. Additionally, the Data Manager will also act as a product owner for data privacy and data engineering projects, driving the data roadmap including initiatives around tracking, privacy, CRM, and BI.

Responsibilities

• Manage the Redshift data warehouse, ensuring all analytics use-cases are catered for
• Developing and maintaining a robust tracking plan
• Configuring new integrations and optimising existing integrations within the Segment CDP platform
• Act as product owner for data privacy and data engineering projects in a sprint team with engineers, QAs, data scientists and CRM specialists, working with the Head of Analytics & Insight to design the roadmap
• Provide governance around website, app and user tracking, new integrations and new database connections
• Own and manage the systems for providing the business with timely BI on trading performance and platform activity
• Provide ongoing support for rest of the data and analytics team with the technology required for them to excel

• 3-5 years of experience working in a data management, data analysis, or other relevant data roles
• Expert knowledge of data warehouses, modern data integrations and web/app tracking and analytics tools
• Detailed knowledge of how product and marketing data is collected and used within a digital business
• Experience working as a part of a sprint team, helping to develop products from design to testing to release
• Strong SQL skills with experience using various data warehouses and the related ETL-style processes
• A familiarity with a range of BI tools (PowerBI, Tableau, Mode Analytics, etc) and web analytics packages (Google Analytics, Mixpanel, Amplitude, etc)
• An eagerness to learn how to use new systems and analytics tools
• A problem-solving mindset
• Qualifications in Computer Science, Statistics or other Data disciplines would be useful but are not a requirement

Salary is £48,000 to £58,000 dependant on experience.

In addition to a competitive salary, we offer a range of benefits, including:

• Fully remote work
• Discretionary 10% annual bonus scheme
• Generous equity options
• 25 days holiday annually plus bank holidays and Christmas to New Year closure
• Pension scheme: 5% from you as an employee and 3% from TrustedHousesitters
• Premium TrustedHousesitters pet owner and sitter membership which includes benefits like airport lounge passes, sit cancellation insurance, and home and contents insurance for sits for you and 5 premium memberships for your friends and family each year
• Our team have an unlimited housesitting allowance, can work remotely from their sits, and TrustedHousesitters will contribute up to £500 per year towards travel costs
• £200 annually towards home office equipment
• Monthly working from home stipend
• Mac book
• Find a rescue pet to join your family and we’ll cover the adoption fees, as well as paternity to help any pet settle into their new home.
• We host a quarterly all expenses paid meet-up, and will fund team events (remote or in person) throughout the year
• We can cover costs of personal development resources, and have regular time set aside for personal development
• Bupa Health Insurance and Dental Insurance plan
• Trusted Giving scheme – employee volunteering via Onhand and employee giving via Tyve
• Weekly virtual yoga sessions
• SimplyHealth healthcare cash plan
• Brighton Bikeshare
• Recruitment Referral Bonus
• Access to Spaces Locations across the globe

  If you’re ready to join us on our mission to become the most loved pet travel solution, we’d love to hear from you!

At the heart of our team are a mix of diverse backgrounds. Here at TrustedHousesitters, we’re committed to the equal opportunities policy throughout the interview process and selection. Offers of employment into TrustedHousesitters are based solely on individual merit, qualifications, and the person’s professional suitability.

Gender identity, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnic or national origins, religion or beliefs, age, mental or physical disability, medical condition, pregnancy or maternity status, or any other protected characteristics do not enter into our decision-making process.

If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed.

Who We Are

Our romantic relationship with our partner is one of the most important parts of our lives, but building and maintaining a happy relationship over time can be challenging. We want to make the journey easier.

We believe in the daily practice of love, and through our award-winning mobile app launched in October 2020, we’ve been helping couples connect in a fun, effective, and affordable way. Recognised as one of Google’s Best Apps of 2020 and Apple App of the Day in January 2023, we proudly serve over 250,000 users daily, establishing ourselves as the #1 player in the relationship management category.

Work Setup and Compensation

• As a freelancer, you’ll work entirely remotely and report to one of our Engineering Managers
• You’ll work 40 hours per week from Monday to Friday
• You’ll be paid £280 per day
• The contract will be limited for 6-9 months, ideally from June 2024 – February 2025

Description

We are looking for a QA Analyst contractor to join our Product team for maternity cover. Your primary goals will be to ensure, protect, and improve the quality of the Paired mobile apps, and to help grow the standards of QA across the organisation.

As part of the tech team, you will help balance the demands of rapid product development with stability and a bug-free customer experience.

This is a unique opportunity to bring a product loved by millions of couples to the mainstream and work with colleagues who have extensive experience shipping top-grossing apps.

What Your Role Encompasses

• Help document, organise, track, and prioritise known issues in JIRA
• Create, plan and execute detailed test plans for the Paired mobile apps
• Work together with the Customer Support team to process incoming issue reports and monitor the live performance of our app
• Carry out thorough regression testing when bugs are resolved and before weekly app releases
• Assist with the releases of the mobile apps and website along with stakeholders
• Drive improvements to the quality of the product by analysing data and user feedback
• Collaborate with engineering squads to verify the correct functionality of their work and to define acceptance criteria for existing and new features
• Be a part of the product design and ideation process, to identify gaps and highlight potential edge cases

• You have a lot of QA experience (consumer-facing mobile apps for 2+ years preferred) in agile teams
• You are creative and think outside the box
• You are organised, rigorous, and a good communicator
• You commit to and take pride in producing high-quality work
• You are familiar with the tools of the trade, such as JIRA and XRay
• You are a resident of the UK, legally entitled to work as a freelancer, and comfortable with remote work

Diversity & Inclusion at Paired

• Our core value is championing relationships. Our app was built to serve all couples regardless of culture, gender, sexual orientation, and ethnicity
• We strive to create an inclusive environment where unique perspectives are encouraged, as we firmly believe that diversity enhances our company, culture and product. We’re looking for people from a range of different backgrounds across age, disability, gender and gender re-assignment, relationship status, sexual orientation, parenthood and pregnancy, race or nationality, and/or religion or belief
• We regularly review our hiring processes, materials and pipeline to ensure they are accessible and free of bias, offering equal opportunity to underrepresented groups. We are also always learning. We maintain open minds and welcome feedback on how we can improve, no matter where it comes from

And one last thing…

Excited by our business but not sure if you meet the job criteria? Not to worry! If you feel you have that special something and could contribute to our mission, get in touch anyway.

We are always looking to add great people and we know that you are more than your CV.

We would encourage you to apply regardless as we don’t believe that ticking off a list of skills is the only thing that makes a great candidate.

At Feeld, we are creating a world where where everyone is more intimately connected to each other and themselves. We are building an inclusive, human-centred product and are looking for a Safety & Back-Office Engineer to become part our remote team and our mission to elevate the human experience of sexuality and relationships.

You will be responsible for building and maintaining our Safety & Back-Office tooling and integrations, within the Engineering team. This includes developing services that interact with our core backend systems to safely and securely support the needs of our Trust & Safety, Data, Product and Engineering teams, as well as our Customer Experience agents. These services include areas such as:

• Compliance → GDPR, data laws and regulations
• Fraud & spam detection → verification & KYC
• Automation and alerting → detecting and reacting to anomalies in data
• Developer Experience tooling
• Internal safety checks & profile moderation
• Internal Customer Service tooling (Retool)

To be right for this role, you should have a strong developer background and polyglot coding experience. Our primary stack is based around TypeScript, but you will trusted to “use the right tools for the job”, selecting other languages when/where appropriate. You should be experienced handling large data sets, knowing how to construct and extract data for a desired purpose with security and performance in-mind.

What you will do:

• Build and maintain core services using TypeScript, AWS (DynamoDB) & Retool
• Manage third-party service integrations and SLAs
• Monitor key metrics, implement appropriate procedures and respond accordingly
• Support key stake-holders in Legal, Compliance, Trust & Safety and Security positions to achieve their goals
• Triage and respond to Trust and Safety related incidents and reports
• Improve system design and architecture to ensure high-stability and performance across services

About you:

• You have at least 5 years of relevant experience
• You are experienced with large-scale distributed systems
• You are familiar with data storage systems and queries
• You have the ability to learn, explore and research in new and emerging areas

Bonus points:

• You are interested in data tooling and pipelines
• You have experience in ML and/or AI

About us:

Feeld is an independent, experimental and fully remote organisation reshaping the dialogue on dating and sexuality. The company was founded in 2014 and has evolved since to become the open, distributed structure it is now. We have a naturally agile and fluid culture. The whole team is fully remote, which means you work where and when helps you perform at your best. We regard autonomy highly and treat our organisation as a product – we iterate, improve and test things internally to see what works best for everyone.

Our culture:

We believe in creating a safe work environment through humanity, fluidity, safety, transparency and progressiveness. When hiring, we look for culture add rather than culture fit.

Because we are a fully remote team, it’s especially important that we create an environment where our colleagues feel included and connected as humans.

Diversity, equity, inclusion and belonging at Feeld:

Feeld promotes open-mindedness, inclusion, diversity and kindness, both in the world and among our own workforce.

We encourage and welcome applications from people with a history of marginalisation, whether because of race, gender expression or identity, sexual orientation, neurodivergence, national origin, disability (seen or unseen) or any confluence of intersectional identities.

Our goal is a barrier-free application process and working environment. If you require further details or assistance or have any questions about this process, please let us know at hr@feeld.co.

Compensation and perks:

We are conscious of how our work and decisions impact other humans and the environment. We design our product and organisation with consideration for the wellbeing and happiness of our members and colleagues. We believe in technology and working environments that enable people to live a meaningful, fulfilled life.

Therefore, we offer our staff:

• Flexible working hours
• Unlimited paid time off
• A fully remote working situation
• GBP £3k equipment and home office budget
• Learning & development budget
• On demand therapy sessions and mental health support via Spill
• In-person meet ups

Feeld’s way of working is designed to proactively prevent burnout and an “always on” culture.

We strive for complete openness of information within the organisation and for enabling honesty on our platform. Internally, we keep decision-making transparent to keep each other accountable and make sure all voices are heard.

That is why we offer:

• Open and transparent base salary ranges
• At Feeld we believe all humans deserve to make a competitive wage. That’s why we offer a Baseline Freedom Salary of £60,000 GBP per year.
• The total cash compensation for this role is determined by Level and Step, as well as geographic location, but we estimate that this role can earn between £80,000 – £120,000 GBP based on the requirements listed in this job description.

Our interview process:

• Your first conversation with Feeld will be a screening call with our recruiter, where you’ll be able to ask – and receive answers – regarding any general questions you have and to confirm the role is a fit for what you’re seeking.
• Your second conversation will connect you directly with the hiring manager for the role you’re applying to. Here, you’ll have a chance to ask more questions about the work you’ll be doing. This conversation will also focus on your past work experiences.
• The next step for most of our roles is a candidate challenge. This is an evaluation of the skills relevant to be successful in this role and generally takes about an hour to complete.
• Your third conversation allows you the opportunity to meet the team members you might be working with on a daily basis. Here, you’ll be able to ask questions about team processes, workflow, and the employee experience at Feeld.
• We generally make an offer within 2 weeks of our final call, and offer a flexible start date that can begin as early as the next Monday after you sign our offer documentation.
• Of note: all of our interviews are conducted remotely, and our interviewers will work with you to find an agreeable interview time based on mutual availability.

We understand we’re asking you to invest your time and best efforts in our process, and are appreciative of getting the chance to better know who you are as a person and candidate. In return, we’re committed to offering transparent communication and prompt feedback as you navigate this application with us.

To find out more about Feeld, download our app (available on iOS and Android).

If you’re a professional who works with text, this is an exciting opportunity to use your writing, editing, technical and creative skills in a new and innovative way. Instead of thinking that AI will replace you, here you can help shape the future of AI

You will take charge of a team of part-time/flexible time data labeling editors. As this team is brand new, you will help build the team, its processes, and methods. You will provide training, support to the team, assign tasks and monitor the quality of the work carried out.

• Lead a team of 10-15 expert data labelers, managing the quality of their work and capacity planning.
• Manage and improve the team’s work. Focus on continuous improvement of quality and efficiency.
• Review the team’s editing and provide meaningful feedback to develop the knowledge and understanding of the team.
• Select, onboard and train new team members.
• Build effective team communication and find ways to maintain their motivation and engagement.
• Be ready to do be ‘hands on’ completing text-based tasks such as labeling, ranking, auditing, and correct texts (including machine learning data)

Key Skills and Attributes

• Extensive Experience editing text, ideally with experience in different topics and industries.
• Excellent English language, if you have studied and/or achieved certifications in English it would be a plus point.
• Team Management Skills: readiness to guide and teach, hire and replace editors, monitor overall productivity.
• Willingness to create your own content and articles, be a visible presence online.
• Plus Point – Interest/Experience in the Machine Learning space.

• • Extensive Experience editing text, ideally with experience in different topics and industries.
  • Excellent English language, if you have studied and/or achieved certifications in English it would be a plus point.
  • Team Management Skills: readiness to guide and teach, hire and replace editors, monitor overall productivity.
  • Willingness to create your own content and articles, be a visible presence online.
  • Plus Point – Interest/Experience in the Machine Learning space.

This is a brand-new role within our team, and you will have a real opportunity to define the role and ensure that the team is successful into the future. We have definite long-term plans to grow this team and you will be able to grow professionally along with it.

Becoming an AI Tutor is an opportunity to shape the future voice of AI, directly affecting the way we all will interact and communicate with technology in the future. You’ll have the chance to contribute to the development of new AI technologies and applications, and to be part of a cutting-edge field that has the potential to change the way we live and work.

Youtap, a leading provider of customer retention, financial services, retail, loyalty and transit applications, is seeking an experienced Global Service Desk Manager to join our team in Jakarta, Indonesia. Youtap is centralizing its Global Service Desk in Indonesia. Join our large team of software professionals. This role is pivotal in establishing Youtap’s commitment to providing exceptional 24/7 customer service. The successful candidate will be responsible for the creation, staffing, and procedural establishment of our service desk, ensuring our support operations run smoothly and efficiently to meet our customers’ needs.

This is a senior role and reports to the Head of Services with a dotted line to the CEO.

Key Responsibilities:

You will have a deep understanding of Jira Service Desk and its escalation capabilities. You will be used to managing priority tickets and service level agreements.

You will have managed a Software Service Desk before and be familiar with cloud and application architectures. You will speak fluent English as well as Bahasa.

You will perform the following functions:

• Service Desk Establishment: Lead the setup of a 24/7 global service desk from the ground up, including infrastructure, software, and protocols to ensure efficient operation and service excellence.
• Run and Manage: Run and manage a 24/7 global service desk, ensuring that the service desk is operational 24/7 and staff are available to service customers globally 24/7. Ensure customers receive escalation and feedback according to their SLA and Priority Tickets.
• Team Leadership and Staffing: Recruit, train, and manage a team of service desk professionals, fostering a culture of high performance, continuous improvement, and exceptional customer service.
• Procedure Development: Develop and implement standard operating procedures for the service desk, ensuring a consistent and high-quality customer service experience.
• Software Engineering Oversight: Utilize your background in software and application development to oversee the integration and maintenance of service desk technologies.
• Customer Management: Cultivate deep relationships with customers through excellent service, leveraging your extensive experience in customer management and services.
• Technology Expertise: Apply your understanding of cloud architectures, including Kubernetes and Helm, and your knowledge of databases (particularly PostgreSQL) and Java, to support and enhance service desk operations. Troubleshoot and support customers with Apps written in Flutter, REACT and Node.JS.
• Reporting and Analysis: Regularly evaluate service desk operations and customer feedback to identify trends, make recommendations for improvement, and report on service desk performance to senior management.

• Educational Background: A bachelor’s degree in Computer Science, Software Engineering, or a related field. A master’s degree is preferred.
• Professional Experience: Extensive experience in software and application development, with a strong background in setting up and managing customer service desks. Previous leadership roles are highly desirable.
• Technical Skills: Deep understanding of cloud architectures (e.g., Kubernetes, Helm), databases (especially PostgreSQL), and programming languages such as Java. Deep understanding of Application Development and Support including application development environments such as Flutter, REACT and Node.JS.
  • Experience with Atlassian Jira and Confluence is a must, along with exposure to Agile software environments.
• Customer Service Excellence: Proven track record in customer management and service, with the ability to establish and maintain high customer satisfaction levels.
• Communication Skills: Exceptional ability to communicate effectively, both orally and in writing, in English. Additional languages are a plus.
• Personal Attributes: Customer-facing personality, with a focus on problem-solving, team leadership, and the ability to work under pressure.
• Business Experience: Experience in the banking, finance or telecommunications sectors in a technical customer services management role. With exposure to running and managing a 24/7 support environment with in office and on-call engineering staff is highly desireable.

• A senior role within Youtap, in a dynamic and challenging environment where you can grow and make a significant impact.

• The opportunity to work with a global team of professionals dedicated to revolutionizing the financial services and mobile applications landscape.
• Competitive salary and benefits package, reflective of your experience and expertise.