Tag Archives: Account Executive


Customer Service Representative


marketing remote job

Want to be a bswifter?

bswift’s successful creation of an online benefits enrollment/administration system has provided a simple, intuitive, and engaging experience for both employers and their employees.  Located in downtown Chicago, bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswift’s state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who manage their benefits with bswift.

We’re looking for motivated and goal-driven team members who can do what it takes to make a company great. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!

The Customer Service Representative is directly responsible for helping meet and exceed client expectations by supporting our clients and their employees with our best-in-class HR software and services. As a Health Concierge you will answer incoming calls and chats from customers about their employer’s benefits plans, including educate and advise callers on their benefits, the system, and all related processes, process enrollment related transactions and take ownership of issues through resolution, research customer requests and follow up with customers as needed and troubleshooting issues. In addition, you will document information into a client system to track customer interactions and solutions.

Skills Required

  • Strong verbal and written communication: Must be able to use company resources to comprehend health and insurance plan concepts and explain them to customers in a way the customer will understand.
  • Ability to retain information on fundamental benefit plan concepts.

 

Technical skills:

  • Proficient in using Windows 10 computer and Microsoft Office applications, primarily Outlook and Word. Ability to use dual monitors.
  • Customer Service Mindset (passion to serve): Ability to provide exceptional customer service consistently in a high-volume environment.
  • Advocate Mindset: Reduces customer effort – Problem solves on behalf of the customer and resolves customer issues per business protocol.

Professional demeanor:

  • Exceptional organizational skills, must be able to display a positive attitude in a fast-paced environment; Ability to communicate efficiently and effectively with all levels of personnel.
  • Schedule flexibility within Service Center hours of operation is required.

Education
High School degree, required
Associate degree or equivalent experience, preferred.

Additional Requirements
Candidate must be able to work any of the service center hours of operation 7 AM CST to 7 PM CST. Weekend hours may also be required.

Virtual Work Environment Requirements:
This position is “work at home” and candidate must have a home environment that meets the minimum company requirements:
A quiet, private environment free of distraction, television noise, door bells, pets, family members is necessary with sufficient working space for computer, additional monitor and keyboard/mouse.
• If children are at home, they must have other dedicated supervision.

Internet connectivity requirements: –
• High speed internet required with ability to connect company provided computer via Ethernet cable to home router
• Minimum internet speeds: 25 MB download speed and 3 MB upload speed (as measured by speedtest.org)

The following are NOT acceptable alternatives to a wired high speed internet connection:
• WiFi, WiMax, Satellite, Cellular, Wireless or Hotspot
• Working from public internet locations (such as Starbucks) or outside your home office

Standard working hours are 8am-5pm Central Time, unless otherwise stated in the job description.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $16.00-$19.00, exclusive of fringe benefits or potential bonuses.

If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role.

Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!

bswift is an equal opportunity/affirmative action employer.

At bswift, our values are Pursue Excellence, Embrace Accountability, Deliver Superior Service, and Be A Great Place To Work. We pride ourselves on having an engaged, friendly and smart team that goes the extra mile to get the job done right. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth.

bswift was named one of Chicago’s Best and Brightest Companies to Work For® in 2014, 2015, 2016, 2017, 2018, 2019, 2020 and 2021, as well as one of the Nation’s Best and Brightest Companies to Work For® in 2014, 2015, 2016, 2017, 2018, 2019, and 2020. 

We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

If you have what it takes to join our award-winning culture, we’d love to hear from you!


DeFi Portfolio Manager


marketing remote job

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Using technology, our team’s core strengths are  in problem solving and navigating the most complex regulations and environments, creating some of the most innovative products in the world. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Job Overview
We are looking for a Lead DeFi Portfolio Manager to join our team as our operations and the industry continue to grow. In this role, you will focus on identifying and pursuing trading opportunities across DeFi markets. We are seeking a creative risk-taker to diversify our strategy in new directions, complementing our existing approaches. These opportunities could range from outright delta positions in specific coins to automated strategies across the diverse world of DeFi platforms, as well as smart staking strategies. The goal is to quickly identify new opportunities and move rapidly to capitalize on them before they disappear.

We are fundamentally looking for a nimble risk-taker across the DeFi space who can identify and act on emergent opportunities quickly.

 

Responsibilities:

  • Manage a multi-strategy DeFi-focused crypto assets portfolio, including the execution of trades, balance sheet management, and risk management.
  • Generate and pursue trading and yield-generating ideas in DeFi sectors.
  • Contribute to all aspects of trading activities, including trade postings, position reconciliation, risk management tasks, opportunity identification, research, and post-trade analysis.
  • Participate in the design and development of trading systems and strategies; continuously collaborate with team members to improve these systems.
  • Stay current with changes in system functionality, market structure changes, and industry developments.
  • Communicate closely with our globally distributed, multi-disciplinary team.

Requirements

  • Professional trading experience in crypto asset sectors.
  • Expert-level understanding of DeFi markets, protocols, and projects.
  • Proven track record in idea generation and investment performance.
  • Ability to articulate and troubleshoot trades, strategies, and systems.
  • Strong interpersonal, communication, and organizational skills.
  • A sense of urgency and the ability to thrive in a fast-paced environment.
  • A strong understanding of futures and lending markets is a required.
  • Professional experience using Python, Rust, or similar in a trading and/or blockchain context is a plus.

 

Benefits

  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry!
  • Fast moving, challenging and unique business problems
  • Attractive remuneration and performance incentives
  • Strong learning and development plans for your career growth
  • International work environment and flat organization
  • Competitive salary
  • Hybrid / remote working arrangements
  • Flexible working hours & arrangement

 


Technical Support Specialist


Publiremote digital nomad

Highlights

  • Chameleon is SaaS for product teams to create in-product UX (modals, banners, launchers checklists, microsurveys etc.) to drive user engagement. Watch a short demo here.
  • We are a remote-first, Series A, VC-backed startup with ~40 folks distributed across the Americas and Europe. Learn more about our team, company, and culture here.
  • We are looking for a Technical Support Specialist with 2+ years experience in SaaS to support the technical needs of our customers
  • Located in the Americas – specifically in the Pacific or Mountain timezone
  • This role is customer-facing but also technical, so a good understanding of HTML and CSS is required. JavaScript knowledge is preferred.
  • Salary range for this role is $60k – $100k USD annually, based on experience.
  • We try to make our application process different. We think interviewing isn’t the best or only way for either party to assess fit. Instead, our process is designed to evaluate work quality, collaboration, and feedback.

Ready? Apply Here If not, read more below
View the full job description here

The Technical Support Specialist role at Chameleon

Customers trust us with their users’ experience, and we take that seriously – but not everything always goes according to plan. Unexpected issues, edges, and hiccups arise that require some extra attention so that our customers can continue to use Chameleon effectively and smoothly.

That’s when our Technical Support Specialists step in. As skilled troubleshooters, they investigate, uncover, explain, resolve, and, most importantly, win back trust.
Because our product operates within our customers’ applications, there is a lot of technical sophistication under the hood. Support Specialists often troubleshoot within the intricate connections between Chameleon and various applications.
This role is ideal for someone comfortable in a customer-facing role who enjoys diverse challenges and problem-solving.

Example day as a Technical Support Specialist + tooling stack

  • Review Tickets ☕
    • Start the day by checking for newly reported issues and ongoing cases. Prioritize these tickets to determine if any are high-priority and need an immediate investigation/response. Intercom, Slack, Trello
  • Investigate/Resolve issues 
    • Once they’ve been prioritized, dive into tickets. Analyze the issues, troubleshoot, identify the cause, and communicate the fix to customer (or internally if needed). This may mean logging into our customers’ software to recreate the issue consistently.
    • Pair with engineers on rapid response fixes, bug resolution or more complex issues that require a deeper dive. Tuple
    • Use common cases to update our documentation as needed to proactively help with similar questions going forward. Chrome’s Developer tools, Slack
  • Customer Calls 
    • On average, you will have 1-2 calls per day to discuss issues in further detail with customers and help resolve or investigate them in real time.  Zoom
  • Documentation & Integrations 
    • When you’re not actively investigating an issue or communicating with a customer, take the time to update and improve internal & customer-facing documentation. Provide proactive help and workarounds in this documentation based on tickets you worked on from the day. Intercom & Notion
    • Take time to actively test out integrations and proactively be prepared for questions about them when a customer has them.
    • Stay up to date on new product changes, features and releases. Slack, Loom

Skills and experience that will aid success in this role

  • 2+ years working in a technical customer-facing position
  • 1+ years working at a SaaS startup (<50 employees)
  • Foundational knowledge of HTML, CSS, and JavaScript
  • Experience using the browser console and/or other debugging tools
  • Desire and willingness to grow more technically
  • Human-centric approach and empathy with customer’s frustrations, use cases, goals, and challenges

Requirements

  • You have a fully functioning workstation and a quiet place to work (and take calls) with a high-speed internet connection
  • You are located in the Pacific Timezone or Mountain Timezone
    • Note: if you are located in a different geo, we cannot consider you, despite any willingness to work within these hours
  • Fluency (written and verbal) in English

Extra details + benefits

Salary range for this role is $60k – $100k USD annually, based on experience and amount of early-stage equity. We benchmark according to similar stage and sized companies
New M3 Macbook Air with 16GB ram to work with and budget for home office equipment
High-quality standards, regular feedback, and opportunities to help you grow quickly
  • We use Lattice for 1-1s, reviews, and feedback to have clarity and well-documented check-ins, so we are all on the same page
Flexible work hours and generous time off, plus no-meeting Fridays! ‍♀️

Work with some of the best product people in the world as customers
️ Fully paid international team retreats (we hosted our full team meetup for 2024 in Palmetto Bluffs, South Carolina!
Chameleons are all different and uniquely beautiful. They change and aren’t required to associate or identify with specific labels. We welcome the chance to get to know you not just your resume. We are committed to building a diverse and inclusive team of various backgrounds, cultures, languages, experiences, preferences, and personalities. That’s what helps us all grow and evolve.

Financial Analyst


Financial Analyst

We are looking for a financial analyst to undertake all aspects of financial management, including corporate accounting, regulatory and financial reporting, budget and forecasts preparation, as well as the development of internal control policies and procedures.

Overall Accounting Oversight
  • Ensuring that all accounting allocations are appropriately made and documented
  • Cash management functions
  • Oversee accounts payable, accounts receivable, cash disbursements, payroll, and bank reconciliation functions

Establishing and Executing Internal Controls
  • Establishing and executing internal controls over the company’s accounting and financial procedures
  • Reviewing invoices to be paid, as well as reviewing accounts receivable aging reports
  • Collections on invoices
  • Coordinating with external tax accountants for income tax preparation and auditors who prepare internal audits of the company
  • Keeping company records organized and readily available for examination.

Financial Planning and Reporting
  • Negotiating vendor agreements, as well as reviewing all financial contracts
  • Providing accurate and comprehensive financial information to executive management for long-term financial strategizing
  • Contribute to long-term financial planning
  • Provide crucial financial data and work with executive management to coordinate all financial planning functions with business operations
  • Preparing and delivery of timely financial statements, balance sheets, cash flow reports, budgets, budget-to-actuals, and financial projections/forecasts
  • Support month-end and year-end close process

Financial Analysis and Opinions
  • In-depth financial analysis and providing expert financial perspective and opinions
  • Proficient in spreadsheet design
  • Assess risk, analyze efficiency and inform policy decisions made by executive management

Banking Relations Development and Maintenance
  • Maintain relation with banks and develop new ones according to company strategy
  • Apply for new company bank accounts, credit cards, and other financial instruments as needed

Requirements
  • Proven working experience as a Financial analyst
  • 3+ years of overall combined bookkeeping and finance experience
  • Experience working with complex transactions between companies located in several countries / continents
  • Experience in a client facing finance role
  • Thorough knowledge of accounting principles and procedures
  • Experience with creating financial statements
  • Experience with general ledger functions and the month-end/year end close process
  • Excellent accounting software (Xero, QuickBooks or similar) user and administration skills
  • Overlap with Asian afternoon and European business hours
  • Ability to work with a low-ego, highly collaborative, cross-functional environment with full autonomy
  • Ability to adapt to our ways of working and methodologies
  • Ideally located between GMT+8 and GMT+1
  • Reliable Internet connection and distraction free work environment (home office or co-working space)
  • Fluent in English
Nice to have
  • Remote working experience
  • 1-3 years experience of work in finance
  • Crypto knowledge

Location:
  • Remote in Europe (incl. Russia), Contractor, Full time

Account Manager (AM)


Account Manager (AM)

PLEASE NOTE: THIS IS A PUBLIC RELATIONS ACCOUNT MANAGEMENT POSITION, NOT A SALES ROLE. PLEASE DO NOT APPLY UNLESS YOUR ACCOUNT MANAGEMENT EXPERIENCE IS SPECIFIC TO PUBLIC RELATIONS WITHIN AN AGENCY ENVIRONMENT. THIS ROLE IS FOR A CONTRACTOR, NOT A FULL TIME POSITION.

Job Summary:

Kickstand, a global, full-service PR firm, is looking for an experienced Account Manager (AM) to join its team.

The ideal candidate will have at least 6+ years of public relations experience, including at least one year of serving in an account oversight role, and at least one year of technology account management experience in an agency environment.

This is an opportunity to join a fast-growing agency and serve in a leadership position across a variety of client accounts. Candidates should be tech-loving self-starters looking to take the next step in their career. We’re helping the next generation of innovative technology companies around the globe get to market and grow. This position offers the opportunity to help build something new and exciting. Something that matters.

The successful Account Manager has a proactive nature, enthusiasm and drive. They offer an extensive knowledge of business and tech media and understand how their clients play in the space. They understand and can effectively communicate complex technology concepts. They have a strong work ethic, and a knack for organization and attention to detail, with the ability to prioritize and manage multiple tasks on an ongoing basis. They excel in building relationships with clients and developing junior talent and possess excellent interpersonal skills.

 

Responsibilities:

In this role, you will work with clients and internal team members to ensure consistent client success, leading multiple accounts and providing mentorship and direction to junior teammates. Candidates that apply should be located in the London region.

 

Client Management:

  • Day-to-day contact for a variety of agency accounts, both consumer and B2B
  • Develop and maintain positive, long-term relationships with clients
  • Understand clients’ business and objectives, and offer counsel and strategic recommendations that reflects understanding
  • Ensure consistent account performance against all defined KPIs, overseeing communication of results and providing analysis
  • Ensure speed and accuracy across all client correspondence
  • Work closely with leadership team to regularly review account performance and identify opportunities for account growth
  • Support new business efforts, aiding in content creation and presentation preparation, and attending meetings as needed

Account Management:

  • Support account strategy development and needed refinement over the course of client relationship
  • Oversee all client activities, ensuring delivery against deadlines and consistent success against defined goals and KPIs
  • Lead client calls and meetings, providing clear few of all account activity and progress against goals
  • Provide leadership and oversight of media relations efforts, ensuring consistent proactive pitching and identifying and managing reactive news opportunities
  • Ensure consistent execution of all client processes including weekly calls, updates, quarterly reports, briefings, etc. and internal processes including news reporting, weekly staff updates, etc.
  • Regularly contribute ideas for media relations, content and campaigns
  • Oversee drafting of and edit short and long-form content, including press releases, blog posts, press kits, messaging, briefing sheets
  • Oversee successful execution of client campaigns, including research and content creation

Team Management and Internal Support:

  • Provide leadership and direction to junior team members, finding and supporting opportunities for personal and career development
  • Establish trust among direct reports, working with junior team members to maximize strengths and improve areas of weakness
  • Show total willingness to provide feedback and answer team questions
  • Monitors team activity on accounts and aid in prioritization of tasks to align with client goals and metrics
  • Acts as a steward of the Kickstand brand, aiding in recruitment and retention of junior talent

General:

  • Support development and growth of a strong agency culture by actively participating in team outings and engagement opportunities, including team brainstorms, trainings and planning sessions
  • Consistently demonstrate creative problem solving and contribute to continuous improvement of systems, processes and policies
  • Offer ideas and show proactive ownership of Kickstand company initiatives (cultural, operational, etc.)
  • Consistently looks for opportunities to build and promote the Kickstand brand

Requirements

Required Knowledge and Skills:

  • Proven track record of PR success (media and influencer outreach, client relations, program management, writing, etc.)
  • Extensive knowledge of print, broadcast and digital media
  • A passion for technology and working with high-growth startups, both B2B and B2C
  • Excellent client management skills, including day-to-day management and counsel across accounts
  • Ability to build and deliver client reports, including the mastery of several tools
  • Ability to deliver to tight deadlines and remain calm under pressure
  • Excellent communication skills (written and spoken)
  • Time management and organization
  • Attention to detail
  • Positive, constructive attitude
  • Polished and professional

Required Education and Experience:

  • Undergraduate degree
  • 6+ years of PR experience; 2-3+ years of experience in a tech-focused agency strongly preferred
  • At least 1 year of account management experience in an agency environment
  • Proven success managing multiple accounts
  • Experience working with technology companies
  • Experience managing junior talent
  • Experience with PR tools/databases, such as CisionPoint, TrendKite, Muckrack, etc.
  • Digital experience including work with InDesign, creation of visual assets, work in Google Analytics not required, but a plus
  • Experience conducting or working with market research not required, but a plus
  • We strongly prefer candidates from the London area.

 

This position is for a contractor who can work 10-20 hours per week.

Benefits

 

Kickstand Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Account Manager


Account Manager


We are looking for a driven account manager responsible for link-building tasks in SEO client projects and maintaining client relationships.
This includes hands-on work, managing multiple projects with time constraints at the same time, and adjusting strategy as necessary.

Your primary responsibility involves engaging with diverse website owners to promote our clients’ content and engaging in client communication through different channels (email, calls, etc.).

We intend to enter into a long-term, project-based collaboration.

Key Responsibilities
  • Promoting content and articles through concerted email outreach to get authoritative websites and publications to link back.
  • Identifying key influencers, conducting outreach, and maintaining conversations to produce positive results for both parties.
  • Discovering link-building opportunities through industry-specific searches.
  • Tracking your link-building efforts and reporting results on a monthly basis.
  • Proactively and effectively handling client communication.
Qualifications
  • Excellent verbal and written communication skills.
  • Ability to work within a team and independently.
  • Assiduity in performing long-term tasks of the same type.
  • Ability to handle large volumes of projects quickly across various industries.
  • Expert-level attention to detail is essential.
  • Ability to work in a fast-paced environment with frequent change while maintaining attention to detail on multiple projects.
  • Strong sense of personal accountability, ownership of your work, and time management.
  • Strong proficiency in handling clients’ calls with confidence and ease.
  • The courage to ask for help if needed and the willingness to support your colleagues proactively when they need it.
  • At least three years of work experience.
Preferred Qualifications
  • Basic understanding of SEO and function principles of search engines.
  • Basic understanding of Internet marketing.
  • Experience in customer support or customer-facing communication.
  • Tech-savvy and willing to learn new tools.
We offer
  • Create your desired lifestyle and create space for personal plans.
  • Travel and work from wherever you want.
  • Possibility to move your residence to a country of your choice.
  • Flexible schedule to allow for an optimum work-life balance.
  • Opportunity to be with dofollow.com team for a long time. We are focused on long-term collaboration more than on one-time freelance projects.
  • Access to very experienced team members.
  • A good quality company culture where support and learning are crucial.
Are you seeking an entry-level position that honors a healthy work-life balance while allowing you to work fully remotely? If so, our role may be the perfect fit for you. This position is designed to provide a flexible working environment, where you can hone your skills and contribute to our team without sacrificing your personal time or well-being. It’s an ideal opportunity for those who value stability and consistency in their professional life.

However, it’s important to understand that while we value every member of our team and support their growth, the pace and nature of career advancement opportunities within this role are closely tied to the overall growth and evolving needs of our company. This means that while there are opportunities for growth, they are dependent on the company’s performance and market position. If you’re seeking a role with guaranteed rapid career progression, this position might not meet your expectations. Instead, this role is suited for someone who is looking to grow alongside the company, understanding that personal advancement opportunities may develop in alignment with our business’s expansion and success.
Selected candidates will have the chance to engage in a compensated three-month trial period at 20 hours per week, receiving training and tutoring. This will be followed by an additional three-month paid trial where you will work independently, with the opportunity for a gradual transition to full-time based on performance and workload.
We recruit open-minded people of all gender identities, sexual orientations, and ethnicities. We are committed to diversity and inclusion.

Apply for this Position
If interested, please fill out the Google form, and provide all the required information.
We will contact you regarding the next steps (usually within 4-6 weeks).

 


Finance and Accounting Officer


Finance and Accounting Officer

 


We’re looking for a Finance & Accounting Officer to help manage our Founder’s personal expenses and many personal ventures.

You’ll be responsible for things like:
  • General accounting, payments, transactions, reporting, audits, opening new accounts, etc.
  • Implementing, maintaining, and optimizing financial processes
  • Uncovering insights, flagging risks and facilitating decision making for new ventures, investments, etc.
  • Ensuring efficient operations and overall financial integrity
About You
You’ve handled personal finances for high net worth individuals and/or C-level executives, ideally in the online gambling, gaming, crypto or fintech worlds.

You’ve mastered the intricacies of budgeting, forecasting, and all things accounting through your 4-5 years of experience working in finance.

And now you’re looking for a fully remote opportunity with unlimited opportunity for growth.

You’re also:

– Resourceful and unfazed by a fast-moving, demanding environment
– Comfortable navigating the complexities of a highly regulated industry
– Very discrete in managing confidential information, with a track record of upholding the highest standards of financial integrity

Please note that this role will not work in the daily operations of our casino business but will manage our founder’s personal finances instead.

Your Upside
Here’s what’s in it for you:
  • Competitive compensation: $75-$85k/year
  • Fully remote: Work from anywhere, syncing with Central European time by 6-8 hours.
  • No micromanagement: We hire the best so we trust them to deliver results.
  • Flexible schedule: You set your schedule, just ensure consistent availability during the Monday-Friday, 9 to 5 Central European time window.
  • Unlimited room for growth: Those that can surpass expectations can have a place on our team forever. And they’ll be greatly rewarded.
  • Consultancy-based contract: We offer straightforward contracts focused purely on financial remuneration. No additional frills – just direct, competitive cash compensation.
  • Professional development: We’ll match 50% of your expenses on professional development courses, up to $1,000 annually.
  • Laptop upgrade grant: After 3 years with us, receive up to $2,000 for a new laptop or PC, redeemable every 3 years.

How We Hire
We have a merit-based recruitment process because we want to hire the best people. So University degrees aren’t a requirement for any role, and we have no such thing as a diversity quota.

Your application will be considered holistically. So if you think you’re the best, it doesn’t matter who you are or where you come from — introduce yourself.

After submitting an initial application, here’s the usual process for shortlisted candidates:

1. Showcase your skills and expertise in a 20-30 min. questionnaire

2. Join us for an intro chat with HR + someone from our Finance team

3. Meet our Chief of Staff in a final 20 min. chat

4. We perform 2-3 reference checks with past supervisors or managers

We try our best to respond to every application. But sometimes this isn’t possible due to the large application volume. If you don’t hear from us in 2-3 weeks, it means that we’ve most likely progressed with other candidates.

 


Key Account Manager for eCommerce solutions


Key Account Manager for eCommerce solutions

 

For every person joining us for any position, there is a path and an opportunity to reach an executive role and become a company partner 
Antons Sapriko, Company Founder
__

Here is a video story of a colleague who joined the Key Account Manager team:

Laura Balode, Gaining experience and becoming an eCommerce expert Key Account Manager. Latvia
https://youtu.be/lhdeJ6iATh8?si=DWx84XUnX0yrKmdL

How to become a Key Account Manager at scandiweb eCommerce Expert Team?

We are a very inclusive company with colleagues from over 30 countries across all continents. Our ratio of females is among the highest in the industry. We welcome people from all walks of life who can complete a test by showing their skill and knowledge.

While solid proven previous experience in eCommerce integrations and solutions is expected in this role, we value your ability to deliver results starting from the test task, and your enthusiasm and openness to embrace new knowledge and processes. Continuous learning and acting on feedback are among our core organizational values.

What are the responsibilities of a Key Account Manager?

In this role, you will focus on understanding scandiweb’s customers and identifying their needs and pain points. Responsible for building and maintaining strong client relationships while driving sales growth through upselling and cross-selling services. Develop strategic account plans, monitor performance metrics, and collaborate with internal teams to ensure client satisfaction and retention, all while staying informed about industry trends and market conditions.

To grow your portfolio, you will have the opportunity to work with inbound leads, starting with conducting thorough research of networks, ecosystems, companies, industries, and individuals to uncover business objectives and identify opportunities. You will build strong, positive relationships with new customers, serving as a trusted advisor including CTOs and CEOs of scandiweb’s top-tier organizations.
As a key player, you will lead daily sales activities, including preparing new offers and engaging potential clients through calls. You will actively participate in all stages of the sales process for both inbound and outbound leads, from introductory calls to solutionizing.
If possible, being available for travel to various locations, including Europe, the Middle East, and the US, will allow you to engage with potential clients and establish valuable connections. You will also be responsible for preparing compelling business presentations and proposals tailored to the specific needs of prospective clients.

What do we expect from you?
The core prior experience we are looking for is hands-on eCommerce. Whether as a Project Manager, Development, B2B Sales Specialist, or Bussines Developer with fluent English.

Familiarity with platforms such as Magento/Adobe Commerce, Shopify, Akeneo, or PimCore is highly recommended and a significant advantage, as these are systems you will frequently encounter and work with.

It is important to have a technical understanding of eCommerce components and structure.
scandiweb is seeking a self-motivated individual who is driven by achieving results and strongly desires to succeed.

Strong communication skills are essential, with confident skills in English and the ability to express oneself well in written, verbal, and presentation formats. Additionally, the ability to learn new frameworks, and systems, and obtain certifications is important in this role.

Please note that the requirements mentioned in this job description should be considered guidelines rather than strict rules. We are specifically looking for prior eCommerce experience and a business mindset.

Further career growth for Key Account Manager?

You will get support in career counseling from our HR department as each career path is unique taking into account your personal strengths and ambitions.

Further professional growth and development can lead you to become a senior, team lead for one and/or multiple teams, heading a particular practice, and ultimately working with top accounts like Puma, The New York Times, or Läderach.

What is the compensation package of a Key Account Manager at scandiweb?

  • Competitive starting salary relative to the market;
  • Valuable eCommerce experience at the industry leader scandiweb;
  • Substantial monetary bonuses based on successful lead conversion to client;
  • Exciting travel opportunities;
  • Support for hardware upgrades;
  • Core health insurance coverage and sports bonuses;
  • A diverse multinational team of experts to learn from;
  • Company-covered training and certification;
  • Legendary online and onsite events to celebrate our success together.
Next steps
  • Apply and fill in the application form;
  • Receive the test task and complete it.
Here is what people who joined the Key Account Management team want to share with you:
“My journey with scandiweb started unexpectedly and out of curiosity. I saw an ad for a Junior Project Manager position and since I was somehow in IT but with little experience, I decided to try it out. It was a huge surprise to receive an offer and make it all happen. 
My first projects were in different stages and on different levels of experience needed. However, I was not hesitant to jump on them! North Coast Pottery (US client), Stenders (LV client), and Hebes Code (Spanish client). Being able to work on projects within different stages of development allowed me to learn the full cycle fairly quickly and progress in a speedy mode!
With the vast experience from the 3 projects, I continued my growth by joining Business Development (BD) – and that’s when my career took a massive turn. After learning all the basics, I was made a Key Account Manager of 5 different accounts at scandiweb. 
The best things I have learned and gained thanks to scandiweb? Self-confidence and believing in my experience. They allowed me to grow within my own pace and gave me an enormous amount of trust. The freedom of being able to work within your own frames makes you feel like the processes are not there! All of the teams and managers I worked with, valued me for who I am, and leveraged my strengths to the best advantage.”
Dominika Plata, Key Account Manager from Poland. Joined the company 4/3/2023.
“I was looking for a company working in a variety of technologies and frameworks related to eCommerce, and scandiweb was the best suitable for this. I remember my first project was Christmas Tree World in which we did a Magento 2 Fresh build with data migration from the old Magento 2 website. 
I had the opportunity to lead the project discovery calls with the client to finalize the requirements, analyze and document the proposed implementation, and provide a project work estimate. Getting a chance to be involved in all things discovery enhances your technical skills and develops interpersonal skills and client communication.
I have learned that the best things on scandiweb are teamwork, handling responsibilities, and knowledge of eCommerce related technologies like iPaaS and PIM.”
Anup Wankhede, Key Account Manager from India. Joined the company 10/30/2023.

 


Staff Accountant


Staff Accountant

Fractured Atlas is seeking a full‐time Staff Accountant. Fractured Atlas is a national nonprofit art service organization with a membership of over 75,000. Our mission is to make the journey from inspiration to living practice more accessible and equitable for artists and creatives. We are dedicated to helping individual artists and arts organizations at every level of the cultural ecosystem, in every creative medium by providing fundraising tools, educational resources, and personalized support.
The Staff Accountant will join the five-member Finance & People Operations (FinPOps) team and is tasked with maintaining financial operations for Fractured Atlas. Reporting to the Senior Director, Finance, this is a mid-level role that will act as an essential accounting resource to the wider Fractured Atlas team, help maintain regulatory compliance, and support accounting and financial functions to ensure the accuracy and integrity of our financial records.
At Fractured Atlas, we individually and collectively work hard to carry out our organization’s mission. We also understand that work is just one part of life and, through a culture of care, support team members having full and robust lives outside of work. With that foundation, our organizational culture embraces people who are open to:
  • Building trust with others and addressing equitable distribution of responsibilities when collaborating.
  • Learning new ways of working while welcoming change as a way to reshape processes/policies/programming that no longer serve our values.
  • Transparency in communications, decision making, and feedback.
  • Centering care and connection in our individual work and in relation to our colleagues.
We recognize that the culture and core values of an organization should continue to evolve to reflect the world we live in. At any given time, we recognize that there might be emerging values other than stated values and we continue to have conversations about stated and emerging values.
Additionally, at Fractured Atlas we work to adhere to anti-oppression and anti-racism principles in all areas of our internal and external work. This commitment is grounded in our belief that change is possible, and that our work and that of the artistic community as a whole will grow stronger as oppression is eliminated.
In our current phase of this journey towards being an Anti-Racist Anti-Oppressive (ARAO) organization, the whole staff is engaged in all staff ARAO meetings led by rotating teams and undergo training as part of their onboarding process. We recognize that we do not have all of the answers as we pursue this work. This work will continue to shift as the Fractured Atlas team changes. We ask that new team members join us as we continue to learn, practice, and grow in this work.  Learn more about what it’s like to work at Fractured Atlas here.
MAJOR DUTIES & RESPONSIBILITIES
  • Manage day-to-day financial tasks and related accounting records, ensuring accuracy and complying with GAAP, internal controls, and regulatory requirements.
  • Prepare journal entries, review financial data, and perform monthly balance sheet reconciliations.
  • Assist with development of the annual budgets and monthly forecasts. This includes a $4M operating budget with an additional $30M in fiscal sponsorship activity.
  • Assist with annual regulatory requirements, including but not limited to managing the independent financial audit, 990 filing, and 1099 reporting.
  • Review and approve cash disbursement requests including payments to vendors and employee reimbursements.
  • Serve as a resource and provide support to the wider Fractured Atlas team, including assisting with grant requests, preparing internal financial reports, and managing financial literacy efforts.
  • Collaborate with team members to continually assess financial systems and procedures, recommending improvements and implementing changes as necessary.
  • Keep abreast of nonprofit GAAP, regulatory changes, and nonprofit organizational trends.
  • Collaborate cross functionally in organizational projects, as needed.
WHAT WE’RE LOOKING FOR
  • Working knowledge of internal control processes and nonprofit GAAP. Familiarity with nonprofit fund accounting preferred.
  • Thorough comprehension of the relationship between income statement and balance sheet accounts obtained through significant coursework, certification, and/or demonstrable equivalent professional experience in accounting.
  • Ability to work meticulously, with a keen eye for precision, and highly skilled in spotting errors and inconsistencies in data.
  • Demonstrated competence in identifying, analyzing, and problem-solving accounting or compliance issues.
  • Capacity to work autonomously and execute independent action with minimal supervision.
  • Ability to hold information confidential when necessary with excellent judgment.
  • Partner-centric approach to finance and accounting, including an ability to discern and meet the needs of internal and external stakeholders.
  • Proficiency in Microsoft Office Suite and/or Google Workspace with particular strength in spreadsheet applications.
  • Ability to use or learn to use and refine a variety of digital tools, forms, and resources.
  • Commitment to applying anti-racist and anti-oppressive values to accounting work, compliance, and organizational operations.
LOCATION
This position is U.S.-based and 100% virtual (with potential travel about 1-2 times per year*). You can live anywhere in the country but most meetings fall within a 10 AM-6 PM ET window.
*We have full staff and team in person/hybrid gatherings 1-2 times a year, but we respect that individuals have different risk levels with travel and will work with employees to determine what is possible, with consideration for what is unsafe or uncomfortable for team members.
COMPENSATION
This is a full-time exempt position. Salary is $82,700. Fractured Atlas has fixed-tier compensation, so everyone at each tier makes the same. Learn more about our compensation structure here. 
Benefits include employer-contributed dental, vision, medical insurance; flexible spending account; employer-contributed 401K plan; commuter benefits; professional development allowance; ticket and staff donation allowance for artist member projects; internet and cell-phone stipend allowance; workplace supplies allowance; unlimited paid vacation days; paid sick days; paid family and medical leave; and a casual but hard-working, friendly, and supportive work environment. Learn more about our benefits here. 
TO APPLY
To be considered for the position, please use the application portal to upload all the items below in one PDF-formatted file:
  1. Written answers to the following prompts. Please try to keep your answers to less than 200 words each, though you may go slightly over 200 if you find it necessary. We will not be looking for perfect grammar or syntax for this role.
    1. What made you apply to this position?
    2. Please describe your interest in nonprofit accounting and how your experience(s) make you a strong candidate for this role.
    3. Please share anything else you would like us to know that isn’t reflected in your resume.
  2. Resume no longer than (1) page.
If you make it to future rounds of interviews, we’ll request a list of (3) professional references complete with phone number, email address, and explanation of the relationship. (References will not be contacted without your prior consent.)
If you’re looking for a way to merge PDFs,  iLovePDF is a free browser based option. Incomplete submissions will not be considered, nor will submissions sent via email, post mail, or fax.
When applying, you can use any name that you’d like to be referred to—it does not need to be your legal name. If at any point in the process you’d like for us to update your name in our applicant tracking system, please email hiring@fracturedatlas.org and we can update it for you.
We receive many applications for each job and cannot respond to questions about the position unless you are having a technical issue with the job portal or are requesting accommodations for the process. If you need help with a technical issue or are requesting accommodations, please email hiring@fracturedatlas.org.
Want to know what’s next after you apply? Here is a breakdown of the steps of the hiring process. Note that the timeline for this search will be slightly extended than what is listed and there will be 2-3 weeks in between rounds. You can learn more about Fractured Atlas by reviewing our website, blog, and media.fracturedatlas.org/how-we-work.
OUR COMMITMENT
Fractured Atlas is an equal opportunity employer that values diversity, equity, and inclusion. (Read more about our Anti-Racism and Anti-Oppression commitment.) We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
POSTING DATE
June 18, 2024. Deadline for submissions is July 10, 2024 at 11:59 PM Pacific Time.