TikTok Shop Operations Specialist
Job Overview & Description
Ten Digital is a fast-scaling US-based DTC ecommerce company operating brands: human health & longevity supplements, pet supplements, premium licensed entertainment IP wooden puzzles & craft kits. We are performance-obsessed, data-driven, and targeting aggressive growth toward $100M+ in revenue. TikTok Shop is a key pillar of our next growth phase.
About the Role
This is not a strategy role. We need an executor. You will own TikTok Shop operations end-to-end: setup, product listing optimization, affiliate/creator recruitment, UGC coordination, Spark Ads, and performance reporting. You will work directly with the CMO and our Team to turn TikTok into a reliable, scalable revenue channel.
Responsibilities
Shop Setup & Launch
- Set up and configure TikTok Shops for brands
- Integrate TikTok Shop with Shopify for seamless inventory and order management
- Handle product listing creation with full SEO + CRO optimization (titles, descriptions, images, keywords)
- Manage product approval processes including any restricted-category navigation for supplement SKUs
- Configure shipping, returns, and fulfillment settings in coordination with ops team
Affiliate & Creator Program
- Recruit and onboard TikTok creators and affiliates for all three brands via the TikTok Shop affiliate marketplace
- Build and manage a creator pipeline with ongoing outreach, briefing, and relationship management
- Coordinate UGC content strategy — brief creators, review content, and track performance by creator
- Identify top-performing creators and scale commission structures accordingly
- Monitor creator CVR, GMV attribution, and optimize affiliate mix
Performance & Paid Media
- Launch and manage Spark Ads to amplify top-performing organic and UGC content
- Monitor and optimize GMV TikTok Shop campaigns
- Coordinate with internal video editors (Rana, Keith) on ad creative briefs and iterations
Ongoing Management & Reporting
- Own weekly performance reporting: GMV, affiliate revenue, creator metrics
- Monitor shop health, seller ratings, and compliance — proactively resolve any policy issues or appeals
- Stay current on TikTok Shop algorithm changes, new features, and category policies
- Identify new product opportunities and surface winning SKUs for each brand
Qualifications
- 2+ years managing TikTok Shop(s) with verifiable GMV results (US market strongly preferred)
- Demonstrated experience scaling a brand from $0 to consistent monthly TikTok Shop revenue
- Hands-on affiliate/creator recruitment and management — not just oversight
- TikTok Shop product listing optimization: SEO, image CRO, keyword strategy
- Shopify + TikTok Shop integration experience
- Spark Ads setup and optimization
Required Skills
- Experience in health, wellness, beauty, or pet supplement categories on TikTok Shop
- Familiarity with restricted/regulated product categories and approval workflows
- Experience managing multiple shops or brands simultaneously
- Working knowledge of TikTok Shop analytics, CTR/CVR benchmarks, and attribution
- AI-native workflows — using AI tools to accelerate creator sourcing, creative briefs, or listing optimization
Preferred Skills
- You are an operator, not a consultant — you build and run things hands-on
- Highly organized with strong attention to detail across multiple brand workstreams
- Clear and proactive communicator — weekly updates, no hand-holding required
- Results-driven: you track GMV, ROAS, and CAC, not just activity metrics
- Comfortable working in a fast-paced, async-first remote environment
Pay range and compensation package
Competitive base compensation with performance bonuses tied to GMV milestones and ROAS targets. Ownership across distinct brands with creative and strategic latitude. Opportunity to grow into a Head of Social Commerce role as TikTok revenue scales. A team that moves fast, tests constantly, and rewards results.
