SEO Account Manager / Client Success Manager

Who We Are

Mavan is a growing marketing agency specializing in the medical aesthetics and healthcare space. We help practices grow through SEO, website design and development, branding, and digital marketing strategies focused on generating real business results.

We’re still a relatively small, tight-knit team, which means every person here plays an important role in where the agency is headed. We’re looking for someone who is excited about being part of that growth, helping us improve our processes, and building something alongside us rather than simply stepping into a narrowly defined role.

At Mavan, your ideas and contributions won’t get lost in a large organization. If you see a better way to do something, we want you to speak up. If you help improve a process, solve a problem, strengthen a client relationship, or make the team better, it will be noticed.

We’re looking for someone who wants to grow with the agency, take real ownership of their role, and become an important part of our team long term.

About the Role

We’re looking for an experienced SEO Account Manager / Client Success Manager to own and manage relationships with our ongoing SEO clients.

You’ll serve as the primary point of contact between our clients and SEO team, making sure clients feel informed, supported, and confident in the work we’re doing while ensuring our internal team has the information and direction they need to execute effectively.

This is much more than a “check in with the client and pass their requests to the SEO team” position.

We want someone who can truly own the account.

You should be able to develop a strong understanding of each client’s business, goals, priority services, challenges, and SEO strategy. You don’t need to be the person developing every SEO strategy or performing highly technical SEO work, but you should understand SEO well enough to confidently discuss what we’re doing, explain it in client-friendly language, review performance, and recognize when a strategist needs to be brought into the conversation.

You’ll lead onboarding and ongoing client calls, communicate through Slack and email, discuss progress and performance, manage expectations, gather client feedback and approvals, and help navigate any concerns that come up throughout the relationship.

Most importantly, we need someone who can take ownership and run with things.

We don’t want to micromanage you or give you step-by-step instructions for every client situation. We’re looking for someone who investigates problems, thinks critically, comes up with possible solutions, and knows when something truly needs to be escalated.

You’ll have support from our SEO team and leadership, but we want someone who can confidently own the day-to-day health of their accounts.

What You’ll Be Responsible For

• Own the day-to-day relationship with assigned SEO clients
• Serve as the primary point of contact between clients and the Mavan SEO team
• Lead new client onboarding and establish clear expectations around communication, timelines, responsibilities, and how our SEO process works
• Lead ongoing SEO progress and reporting calls
• Communicate with clients regularly through Slack, email, and Zoom
• Provide proactive updates so clients understand what we’re working on, what’s coming next, and what we need from them
• Develop a strong understanding of each client’s business, services, target markets, priorities, competitors, and goals
• Understand each client’s SEO strategy well enough to confidently discuss the work being completed and why it matters
• Work closely with our SEO Strategists to stay informed on strategy, performance, priorities, risks, and recommendations
• Translate SEO concepts, strategies, and performance into language clients can easily understand
• Review reporting and communicate important wins, trends, challenges, and next steps
• Translate client questions, feedback, and business priorities into clear, actionable information for the internal SEO team
• Manage client expectations around SEO timelines, performance, deliverables, responsibilities, and results
• Identify client concerns or dissatisfaction early and proactively work toward a resolution
• Professionally handle difficult client conversations or “fires” when they arise
• Know when to resolve an issue independently and when an SEO Strategist or leadership needs to be involved
• Hold clients accountable for approvals, access, feedback, assets, and other responsibilities that may impact SEO progress
• Understand client scope and professionally manage requests that fall outside of their agreement
• Keep accurate documentation of client conversations, decisions, priorities, risks, and action items
• Follow through on commitments and make sure both client and internal action items are completed
• Identify appropriate opportunities for additional services or expanded support based on actual client needs
• Help us continue improving our account management systems, SOPs, and overall client experience as Mavan grows

What We’re Looking For

• Previous Account Management, Client Success, or similar client-facing experience within a marketing agency
• Experience managing multiple client relationships at the same time
• Working knowledge of SEO, including on-page SEO, content, local SEO, technical SEO, keyword strategy, and link building
• Ability to understand an SEO strategy and explain it clearly to someone who may know very little about SEO
• Familiarity with common SEO metrics, including organic traffic, rankings, conversions, leads, and search visibility
• Familiarity with tools such as GA4, Google Search Console, SEMrush, or similar SEO/reporting platforms
• Strong client-facing communication skills
• Comfortable leading Zoom calls and communicating professionally through Slack and email
• Excellent written and verbal communication skills
• Strong relationship-building skills and emotional intelligence
• Comfortable managing expectations and professionally pushing back when necessary
• Able to stay calm, professional, and solutions-focused when a client is frustrated or an account hits a roadblock
• Extremely organized and able to manage multiple clients, meetings, follow-ups, and priorities
• Proactive and able to recognize what needs to be done without always being told
• Comfortable working independently with minimal supervision
• Strong sense of ownership and accountability
• Naturally curious and willing to investigate a problem before immediately escalating it
• Comfortable collaborating closely with SEO Strategists and other members of the team
• Experience with ClickUp or similar project management platforms is highly preferred
• Experience with WordPress and/or GoHighLevel is a plus
• Experience working with medical aesthetics, healthcare, or similar clients is highly preferred

You’ll Thrive Here If…

• You genuinely enjoy working with clients and building long-term relationships, but you’re also comfortable setting boundaries and having difficult conversations when necessary.
• You’re the type of person who sees a problem and thinks, “How can I solve this?” before immediately asking someone else what to do.
• If a client asks a question you don’t know the answer to, your first instinct is to investigate, gather context, and figure out the best next step. You know when you can handle something yourself and when it truly requires an SEO specialist or leadership.
• You’re curious about your clients’ businesses. You want to understand which services matter most to them, where their leads come from, what they’re trying to grow, and how the work we’re doing connects back to their larger business goals.
• You’re also comfortable talking about performance. SEO doesn’t move perfectly upward every month, and you’re able to confidently communicate both wins and challenges without becoming defensive or making unrealistic promises.
• You don’t need someone checking in constantly to make sure things are getting done. You take ownership of your accounts, follow through on commitments, and proactively communicate before someone has to ask you for an update.
• Most importantly, you like the idea of joining a smaller agency where you can have a real impact. As Mavan grows, there will be opportunities to take on more responsibility, help shape our Client Success department, improve our processes, and grow alongside the agency.

Role Details & Perks

• Fully remote
• Part-time (15-20 hours per week)
• Flexible schedule
• Opportunity to have a direct impact on how the agency grows
• Freedom to take ownership of your accounts without being micromanaged
• Opportunity to help improve and build our Client Success systems and processes
• Work closely with experienced SEO and marketing professionals
• Long-term growth opportunities as the agency expands

What Success Looks Like

• A successful SEO Account Manager at Mavan makes clients feel like their account is being actively managed rather than simply serviced.
• Clients know what we’re working on, understand how it connects to their goals, and don’t have to constantly ask us for updates.
• Potential concerns are identified before they become major problems. Difficult conversations are handled confidently. Client requests don’t create unnecessary chaos for the internal team, and the SEO Strategist isn’t being pulled into routine conversations that the Account Manager should be able to handle.
• Internally, our SEO team has the client context, feedback, approvals, and information they need to do great work.
• Ultimately, success means maintaining strong client relationships, supporting client retention, protecting the team from unnecessary communication churn and scope creep, and helping our clients understand the value of the work Mavan is doing.

Important Note

This is a 1099 independent contractor position, and applicants must be based in the United States.

Because this is an important role within a small and growing team, we’re looking for someone interested in building a long-term relationship with Mavan. We value people who take ownership, bring ideas to the table, care about the client experience, and want to grow alongside the agency.