Community Program Manager

Position: Community Program Manager

Location: San Francisco, CA – Hybrid preferred open for remote as well

Contract: 6 months with possible extension

About the Role

Looking for a Community Program Manager to join a Community team on a 6-month contract.

The Community team builds programs that connect most engaged users, developers, and enterprise customers with each other and with the teams.

This is a hands-on, generalist community role. The person in this position will help manage community programs, engage with online communities, build scalable processes, and turn community feedback into actionable insights for Product teams.

What You’ll Do

• Manage the day-to-day operations of community programs, including applications, onboarding, communications, recognition, and engagement
• Build and improve processes, workflows, tracking systems, playbooks, and documentation that help community programs scale
• Develop strong relationships with community members and understand their needs, challenges, and experiences
• Manage and engage with online communities such as Discord and Reddit
• Help moderate conversations and handle sensitive community situations with good judgment
• Design and run product feedback, beta, and user-testing programs
• Recruit and match community members with relevant product feedback opportunities
• Collect feedback through forms, discussions, live sessions, and other channels
• Synthesize qualitative feedback into clear, actionable summaries for Product and Research teams
• Partner with Product, Research, and Marketing teams to communicate community insights and close the feedback loop
• Track program participation, engagement, feedback, and outcomes
• Identify opportunities to improve community programs and operational processes

What We’re Looking For

• Experience managing a developer, customer, enterprise, or user community program
• Experience with programs such as Ambassador, Champion, Advocate, MVP, or similar
• Hands-on experience managing the member lifecycle, such as applications, onboarding, communications, engagement, and recognition
• Experience building operational systems, workflows, trackers, playbooks, or documentation
• Experience running beta, user-testing, customer-feedback, or product-feedback programs
• Hands-on experience with online community platforms such as Discord, Reddit, Slack, or forums
• Strong written and verbal communication skills, with the ability to turn qualitative feedback into clear recommendations
• Comfortable working with community and collaboration tools, spreadsheets, forms, databases, automation, and similar platforms
• Comfortable operating in an environment where priorities can change and processes may need to be built from the ground up

Preferred Qualifications

• Experience with both developer and enterprise/B2B communities
• Experience partnering directly with Product or Research teams
• Experience managing beta, early-access, or trusted-tester programs
• Experience working with NDAs or confidential product programs
• Technical fluency and comfort using AI tools such as Claude to improve workflows and automate processes
• Experience building community programs from an early stage through growth

What Makes This Role Interesting

This is not a role focused on just one area of community management.

You’ll have the opportunity to work across community programs, online communities, operations, and product feedback.

You’ll also work closely with teams across Product, Research, Marketing, and Community, giving you the opportunity to directly influence how community insights are understood and how products are developed.

If you enjoy building programs, working directly with users, creating structure out of ambiguity, and turning community conversations into meaningful product insights, this could be a strong opportunity.