Senior Ecommerce Manager

Crimson Agility is a full-service e-commerce services firm with an in-depth understanding of leading e-commerce platforms and a broad set of design, development, integration, and digital marketing skills. As a company, we promote a culture that values success, fairness, excellence, and professional growth.

On behalf of one of our clients, a growing brand in the athletic apparel and sports industry, Crimson Agility is looking for a Senior Ecommerce Manager. The successful candidate will own the performance, reliability, and growth of a Direct-to-Consumer ecommerce ecosystem powered by Shopify Plus, and will act as the technical backbone that keeps the platform and its integrations running smoothly. You will partner with Operations Marketing, Merchandising, Customer Support, and external development partners to improve the customer journey, resolve production issues, and implement new capabilities that drive growth and efficiency.

This position is available to remote candidates located within the United States.

WE’LL NEED YOU TO

• Own the day-to-day health, stability, and performance of the Shopify Plus storefront and the surrounding technology ecosystem
• Manage and troubleshoot the integrations between Shopify Plus, Salesforce, middleware, payment gateways, shipping providers, and marketplaces such as Amazon
• Read, understand, and work within the Salesforce language behind the middleware layer to diagnose and resolve order, inventory, and synchronization issues
• Serve as the primary technical point of contact for production issues affecting customers or internal teams
• Partner with Operations Marketing, Merchandising and Customer Support to investigate order exceptions, fulfillment issues, and workflow bottlenecks
• Define and execute the roadmap for the ecommerce platform, including performance, conversion rate, user experience, SEO, and merchandising
• Coordinate with external development partners to prioritize fixes and deliver enhancements aligned with business priorities
• Proactively identify security risks, follow through on incidents end to end, and escalate in a timely manner when needed
• Perform minor front-end updates using HTML, CSS, JavaScript, and page builder tools
• Use SQL and analytics tools to support reporting, troubleshooting, and business insights
• Track and report on KPIs related to website performance, conversion, uptime, and issue resolution

APPLY IF YOU

• Want to own an enterprise ecommerce ecosystem end to end and be the person the business relies on when something breaks
• Are proactive and detail-oriented, and take full ownership of a problem until it is resolved
• Enjoy working at the intersection of ecommerce operations and technical problem solving
• Like turning business requirements into practical, reliable technical solutions
• Are always thinking about how to make the site perform better, safer, and more efficient, including through automation
• Are excited to work on a high-traffic, high-profile Direct-to-Consumer brand with a large product catalog

YOU MUST HAVE

• 3+ years of experience managing enterprise ecommerce platforms, ideally Shopify Plus
• Hands-on Salesforce experience, including the ability to read and work within the Salesforce language (Apex / SOQL) used across middleware and integrations. This is the key differentiator for the role
• Experience managing APIs, integrations, and third-party ecommerce technologies
• Strong attention to detail and a self-directed approach to follow-up and issue resolution
• Strong understanding of ecommerce best practices, UX, conversion optimization, and technical troubleshooting
• Excellent project management, organizational, verbal, and written communication skills

IT’D BE A PLUS IF YOU HAD

• A bachelor’s degree in Business, Information Technology, Computer Science, or a related field
• One or more Salesforce certifications
• Experience supporting large ecommerce businesses with extensive product catalogs
• Prior experience in apparel, sports, or retail ecommerce

WHAT THEY OFFER

• Competitive base salary, commensurate with experience, education, and certifications
• The opportunity to fully own a modern Shopify Plus ecommerce ecosystem for an established brand
• A collaborative environment working alongside experienced ecommerce and development partners
• A growing, fast-paced Direct-to-Consumer business with room to make a real impact

OUR HIRING PROCESS

Our hiring process is simple but complete and only has four steps:

• Initial screening with our team to review your background and fit
• Interview with the hiring team to assess technical depth and collaboration
• Reference check
• Offer