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Published 2023-09-25

SaaS Implementation Project Manager

Type of job: Remote
Country: Australia
City: Sydney
Company: Employment Hero

Description of the offer

Employment Hero is an Australian tech unicorn – valued at over $1.25 billion. Our world-class software is the easiest way for small and medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We’ve grown 100% year-on-year since our inception in 2014, and now service over 200,000 businesses and 1 million+ active users globally. We have exciting growth plans for 2023 and beyond, powered by our mission of making employment easier and more valuable for everyone.

We take a Remote First approach with our team. Employment Hero can hire across the world, so long as candidates have eligible working rights and are in a suitable timezone to their colleagues. If you’ve got the skills for the role and the passion for our mission then we want to hear from you!

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

The Role

Our Customer Solutions Teams are responsible for implementing the Employment Hero platform with our high-valued customers, and our Project Managers are responsible for ensuring timely and successful implementations; including bespoke solutions based on the customers needs within the Employment Hero platform.

As a Project Manager, you will be the primary contact point for customers during implementations which means you will be responsible for project time, cost, quality and customer satisfaction. You will work with specialists from our HR and Payroll teams and with our off-shore Data Analysts to deliver great outcomes for our customers.

This role is exciting! Many of our customers are not experts in project management, technology or HR/Payroll, therefore you will have the ability to support our customers with change management processes. You will be tasked with managing many projects at any one time, and to be successful, you will need to communicate effectively, influence stakeholders, prioritise tasks, in order to drive positive outcomes.


  • Manage the customer’s journey from the completion of sale, to system go-live, and business as usual.
  • Manage customer communications.
  • Ensure that issues are swiftly resolved.
  • Work with other professional services team members (Payroll, HR, Data Analysts) to ensure that tasks are completed to our high quality levels and in a timely manner.
  • Effective and efficient utilisation of resources.
  • Executing project management fundamentals and managing multiple projects at any one time.
  • Ensure the data in our business management systems (e.g. sales, support, project management, time tracking) is accurate and current.
  • Constantly review and improve our delivery processes.


  • Bachelor’s degree; business or commerce related degree preferable.
  • Project Management qualification is highly desirable.
  • Experience with HR and Payroll is highly desirable.
  • 3+ years project managing the delivery of SaaS implementations to small and medium sized business customers.
  • 3+ years managing a portfolio of projects (up to 50 at any one time).
  • Process innovation and improvement experience.
  • High level of written and verbal communication including stakeholder engagement and stakeholder management.
  • Effective and efficient utilisation of resources.
  • Strong time management and schedule management skills.
  • Attention to detail with exceptional risk management skills.


  • Self, health, wealth and happiness programs.
  • Remote-first and flexible working arrangements.
  • Our Sydney office is dog friendly and remains open for team meetings, collaboration days and those who need a day away from their home office.
  • A generous budget to spend on setting up your home office (if you need a desk, chair, screen? You name it!).
  • We set you up for success with the latest and greatest hardware, tools and tech.
  • Continuing education / post-graduate assistance program.
  • Quarterly & yearly team celebrations.
  • Access to the EH Employee Benefits Program and Hero Rewards Shop, of course!
  • Employee Share Option Program: be an owner of Employment Hero.

Why join Employment Hero?

* Raised $181M achieving unicorn status February 2022

* LinkedIn Top 25 Startups 2021, ranked #2 in Australia

* The Australian Top 100 Innovators List 2021

* Raised $140M Series E round led by Insight Partners July 2021

* Raised $45M Series D round led by Seek 2021

* Deloitte Technology Fast 50 2020, ranked #42 in Australia

* LinkedIn Top 10 Startups 2020

* Raised $22M Series C Round led by Seek July 2019

* Raised $8 mill series B round led by Seek and OneVentures

* Deloitte Technology Fast 50 2019, ranked #20 in Australia

* GetApp Category Leader Q1 2019

* Deloitte Technology Fast 50 2018, ranked #12 in Australia

* HRD Gold Medalist – Human Capital Management Systems 2018

* HRD Gold Medalist – Rewards and Recognition Service Provider 2018

* HRD Rewards and Recognition Employer of Choice 2018

* LinkedIn Top 25 Startups 2018

* EY Entrepreneur of the Year National Finalist 2018

**When applying for this position, please fill out all of the application questions, thank you*

How to apply?

Click on the button to get the company email or employment application form.
Apply on home page

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