Product Owner

Cognigy, a market leader in Conversational AI, powers up enterprise contact centers to exceed customer expectations, improve agent satisfaction and rapidly respond to market changes. The Cognigy.AI platform enables next-generation customer service, with a suite of solutions including Conversational IVR, Smart Self-Service, and Agent + Assist. Cognigy.AI gives the enterprise what it needs to deliver always-on, personalized service experiences at scale, on both voice and chat.

Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy: our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts:

Team, Trust, Transparency, Technology.

Your new role  

Join our engineering department, where you’ll become part of an ecosystem designed for innovation and excellence. Our structure features cross-functional development teams dedicated to continuous improvement, feature enhancement, and the creation of new products. These teams are supported by our Quality Assurance (QA) and Site Reliability Engineering (SRE) groups, ensuring product delivery and stability. In addition, you’ll work closely with our Product & People team, a Software Architect, and our VP of Engineering, all united in tackling new challenges, fostering innovation, and guaranteeing both product success and customer satisfaction.

As a Product Owner, you will be responsible for defining, prioritizing and maintaining the Product backlogs, the Product Delivery plans and roadmaps to ensure the correct focus is maintained on product goals. You will act as an Agile ambassador, and actively take responsibility for products and shape the working environment.

Product Owner

Job location: on-site in Düsseldorf or remote in Germany

Your challenge:

• • Plan and launch new products and features that contribute to the global roadmap.
  • Work closely with the product management team to analyse data, write detailed and actionable product requirements, user stories and acceptance criteria.
  • Work with software architects, tech leads and software engineers to define and document technical requirements for product features.
  • Define and track KPIs to measure product success and guide future development. Use data-driven insights to make informed decisions and adjustments.
  • Maintain a refined and evolving product backlog that drives both near term iterative optimizations and long-term innovation.
  • Drive acceptance testing before feature/product launches.
  • Lead and participate in agile ceremonies such as the refinement and sprint planning.
  • Coordinate and collaborate with cross functional teams to ensure successful product launches.
  • Work together with Technical Writers to document product capabilities, project progress, and release notes.

About you 

• Minimum of 2 years of experience as a Product Owner, with a focus on SaaS platforms.
• Strong understanding and experience with Agile methodologies (e.g., Scrum/ Scrumban).
• You have a technical mindset. Hands-on experience as a Software Engineer as well as experience in the Conversational AI or Contact Center industry is a plus.
• You enjoy analysing data and searching for the best ways to visualize information, to enable effective data-driven decision making.
• You have a highly analytical and curious intellect, as well as the ability to quickly familiarize yourself with complex problems.
• You can balance short-term priorities with long-term goals while meeting deadlines even under time pressure and improvise when roadblocks are reached.
• You are a highly motivated team player with a hands-on and “nothing-is-impossible” mindset and develop solutions proactively and independently. You are a continuous learner keeping skills and knowledge sharp through ongoing education and curiosity.
• You have the ability to build excellent working relationships internally and externally with excellent communication skills in English.

Life at Cognigy: what we offer you

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work – these include:

• Attractive and performance-oriented salary
• Company pension plan
• 25 days paid leave, plus 5 days floating leave
• Discretionary virtual stock options plan, so you can benefit from the company’s success
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible and remote working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including LinkedIn Learning