Product Operations Manager

Sinch is a global leader in cloud communications, helping businesses connect with their customers on their mobile phones. We reach every phone on earth, with over 147 billion conversations every year. Our technology powers the world’s leading communications platforms.

Role overview

The Product Operations Manager role is essentially to make a complex backend turned simple for clients. You will own and operate a set of countries part of our global products used by thousands of clients daily. Carrying implementations from idea to reality with instant impact. With this comes a need to prioritize ongoing work and be able to work both strategically as well as down to the details. With countless stakeholders globally you will navigate in the right direction to always bring the best possible service to our clients.

You will be part of a team Product Operations managers based in multiple Sinch offices around the world and work closely with sales and support teams. You will have high autonomy in your role but also work closely with the rest of the team since knowledge sharing is essential for our success. You will preferably be based in Paris, France, but for the right candidate we are open for location elsewhere.

Responsibilities

• Manage product documentations, packaging and pricing.
• Create and analyse business cases for new opportunities.
• Own relationships and drive negotiations with Sinch’s partners.
• Adapt Sinch’s offering to local market regulations and customs.
• Implement product and routing changes and proactively manage capacity.
• Support the technical departments with Product related questions and changes.

• Degree in engineering, product management or similar academic area, or relevant work experience from tech company.
• 2-5 years of experience from similar positions, preferably working with wholesale, presales, roaming or products at an operator.
• Understanding of enterprise A2P SMS messaging or related industries is highly beneficial.
• English and French language skills at a fluent level written and spoken are mandatory.