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Published 2023-11-01

Head of Client Services


Type of job: Freelance
Country: United Kingdom
City: London
Company: CoverGo

Description of the offer

Top 3 Reasons To Join Us

  • Competitive Salary
  • 100% Remote
  • Insurtech industry leader worldwide

About Us

At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.

  • We are a leading global no-code insurance platform for health, life, and P&C
  • We’re the winner of the Insurtech of the Year in all of Asia and other awards globally
  • We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more
  • We’re an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world
  • We are fully funded and backed by reputable VC funds and strategic institutional investors
  • We have a global presence in Asia, EMEA and the Americas
  • We’ve grown our annualized revenue by over 30x since January 2021
  • We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world

About the Role

By joining CoverGo as the Head of Client Services, you will have the opportunity to work with a global team of insurance technology experts and be at the forefront of changing the insurance industry. If you are passionate about providing excellent customer service, leading high-performing project teams, and driving business growth across insurance clients, we invite you to join our team now.

What You Will Do

  • Lead and manage the client services department, overseeing all aspects of project management and portfolio governance for our global clients
  • Develop and implement strategies to improve delivery efficiency, improve delivery standards, standardise project frameworks, enhance client satisfaction and drive business growth
  • Establish and maintain strong relationships with key clients, ensuring their needs are met and expectations are exceeded
  • Collaborate with cross-functional teams, such as sales and product development, to align on customer requirements and deliver innovative solutions
  • Monitor and analyze customer data and feedback to identify trends, issues, and opportunities for improvement
  • Train and mentor project team members, ensuring high levels of performance and professionalism
  • Stay updated on industry trends and best practices in customer services to drive continuous improvement within the department

What We Need

  • Bachelor’s degree in Business Administration, Information Technology, or a related field
  • Proven experience in client services, enterprise transformation, or leading large delivery functions within the insurance or financial technology industry
  • Proven experience in lifting delivery capability through the application of robust governance and frameworks
  • Strong leadership skills, with the ability to inspire and motivate a team
  • Excellent interpersonal and communication skills, with the ability to build and maintain relationships with clients and internal stakeholders
  • Sound knowledge of insurance products and services, with the ability to understand and address customer needs
  • Analytical mindset, with the ability to leverage customer data and feedback to drive informed business decisions
  • Detail-oriented and results-driven, with the ability to multitask and prioritize effectively
  • Familiarity with enterprise software solutions, platform SaaS models and CRM systems is preferred
  • Familiarity with start-up environments and a determined mindset to make a positive contribution to the overall success of CoverGo

Why You’ll Love Working Here

  • Fully Remote
  • Flexible Leave
  • International Environment
  • Competitive renumeration package
  • Performance Bonus
  • Stock Options after 6 months
  • Company activities and events
  • Learning and development plan

CoverGo Company Video

By submitting your application, you confirm that you have read, understood, and accepted the content of CoverGo’s Privacy Notice and you consent to the processing of your data as part of this application.


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