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Published 2024-03-15

Experience Director

Type of job: Remote
Country: England
City: London
Company: 383 Project

Description of the offer

383 Group is a collection of digital product specialists, uniting the skills, knowledge and experience of 383 Project, a digital product studio, Canvas, an award-winning digital product conference and community, and IRIS, a product talent acquisition consultancy.

Together, we empower digital communities. We work with the bold and the brave to create high-performing, inclusive digital platforms and experiences, elevate product design standards and thinking, and support and develop product leaders at every stage of their careers.

We aim for our work to have a positive impact on people’s lives, even if that’s in the smallest of ways

We are seeking a visionary Experience Director (XD) to lead our digital product studio into the future. The XD will be responsible for driving the business forward and positioning our studio as a leader in the industry. They will be the driving force behind our design, technology and strategy teams, inspiring innovation and ensuring that our clients receive the best possible products and experiences.


Experience Director Key Responsibilities and Duties:

  • Revenue Generation:
    • Develop and implement a strategic plan for revenue growth through experience design services.
    • Identify new revenue opportunities, partnerships, and markets for expansion.
    • Collaborate with the sales and marketing teams to maximise revenue potential.
  • Brand Ambassadorship:
    • Act as the face of our product studio, representing our brand to clients, partners, and the industry.
    • Establish and maintain strong relationships with key clients and industry influencers and continuously demonstrate this.
    • Participate in high-profile industry events, conferences, and speaking engagements to promote our studio. Lead on our awards programme.
    • Engage with and lead our existing clients, their portfolio of products and prospects, acting as their strategic advisor.
  • Innovation and Leadership:
    • Lead and mentor a high-performing product design team bringing together the Product trio of Design, Product & Engineering, fostering a culture of innovation, creativity, and excellence.
    • Drive the development of new and groundbreaking concepts for our key clients that set them apart from competitors.
    • Stay up-to-date with industry trends and emerging technologies, ensuring the studio remains at the forefront of design & technology innovation.


  • Team Collaboration:
    • Foster collaboration between designers, engineers, and other cross-functional teams to deliver cohesive and exceptional user experiences.
    • Facilitate effective communication and cooperation within the experience design team


  • Data-Driven Decision Making:
    • Use data and analytics to inform design decisions and continually optimise user experiences.
    • Establish KPIs and track performance to measure the success of design initiatives.



    XD Skills and Qualifications:



  • Proven Leadership: Demonstrated experience in a senior leadership role within a design agency or UX related field, with a track record of driving growth and innovation.
  • Strategic Thinker: Strong strategic planning skills and the ability to identify and capitalise on revenue opportunities.
  • Design Expertise: In-depth knowledge of design principles and methodologies, with a strong portfolio of successful design projects.
  • Innovative Mindset: A passion for innovation and an ability to inspire and lead a team to create groundbreaking design solutions.
  • Industry Knowledge: A deep understanding of industry trends, emerging technologies, and best practices in experience design.
  • Communication: Excellent communication and presentation skills, with the ability to represent the studio to clients and the industry.
  • Collaborate & inspire internal teams:  Working closely with Sales & Marketing teams and getting their buy-in.
  • Data-Driven: Proficiency in using data and analytics to make informed design decisions.


If you’re a visionary leader with a proven passion for design, innovation, and revenue generation, we encourage you to apply for the XD position at 383. Join us in creating exceptional experiences that make a lasting impact on our clients and their users.


The salary band for this role is £70,000-£85,000, and we offer lots of extra perks to sweeten the deal:

  • Tech – Swanky Macbook to work on
  • Flexible Hours – We know people have kids, dogs, lives, it’s all good!
  • Your Birthday Off! – Not to mention 20 days holiday to start & Christmas off on top! (That’s about 38 days holiday inc B/H’s, way better than the normal 28!)
  • Family Planning – We offer an enhanced maternity, paternity and adoption leave package
  • Healthcare – We’ve a healthcare cash plan for UK residents (Non-UK options coming soon)
  • Training & Development – We’ve a quarterly book budget, we run regular Breakfast Sessions + Lunch & Learn sessions to spread the knowledge and more!
  • Canvas community – Another learning opportunity, we run the a community for product people, with on and off line events and learning opportunities throughout the year that you are welcome to attend.
  • A Bit Of Fun – A voucher every quarter to spend on whatever you like, just for turning up!
  • Socials – We’re a pretty sociable bunch so we run lots of events online, as well as IRL to catch up with your colleagues! (Not to mention we’ve a Bookclub aka Cheese & Wine club!  )
  • Something A Bit Different – Beyond The Lab is an entrepreneurial venture in our business, ask us about it!
  • Pension – 3% Employer to match 5% Employee contributions


How to apply

We don’t believe in seven stage interviews, psychometric testing, or mass committees deliberating if you’re ‘worthy’ of being a part of our team. At the same time, we won’t just have a chinwag over a coffee and offer you a job on the spot either. What’s really important is you feel we’re a fit for you, and vice versa, so we will spend time getting to know each other.


Generally speaking, the application process will include:

  • A 30-min video chat to talk through your CV and experience
  • An interview with one of our Senior Leadership Team. You’ll be given a couple of things to prepare in advance, including a brief to respond to. Don’t worry – we’ll give you plenty of time for this bit.
  • Finally, you’ll meet with our founder and the line manager for this role, Sukhi.


Just to let you know…

We’re looking for people who share our values of; passion, humility, bravery and honesty, in addition to compassion, talent and hard work. Oh, and a decent sense of humour will help, too.


You may not meet all of the requirements in this job description, but you should still apply, especially if you have an interesting story to tell. Your skills and passion will stand out—and set you apart—especially if your path into product has been unconventional. We welcome diverse perspectives and people who think rigorously and aren’t afraid to challenge the status-quo.


We’re thrilled with the applications we receive for our roles, and love taking the time to review them, but unfortunately we’re not able to reach out to everyone individually. If we’d like to move forward with your application we’ll definitely be in contact with you!

383 has a policy of non-solicitation of employees from either active or prospective clients. We apologise to any applicants this impacts, but it is a necessary policy to protect our ongoing commercial interests.

We are not looking to work with 3rd parties, direct applicants only.

How to apply?

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