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Published 2023-09-29

Digital Project Manager

Type of job: Remote
Country: United Kingdom
City: Remote from UK
Company: Substrakt

Description of the offer

Role: Digital Project Manager

Location: Remote (UK or Canada based)

Contract: permanent, 37.5 hours, flexible working

Salary: 45,000 GBP or 70,000 CAD per year (plus benefits)

We are committed to making Substrakt an inclusive and welcoming workplace for all, read more about our commitment to inclusivity here.

We are currently seeking a smart, collaborative and curious Project Manager to join our inclusive and playful Delivery Team.

You’ll act as the main point of contact to our world class clients in the arts and culture sector, ensuring their business needs are met and that they are kept up to date with the status of their projects with us. You will work closely with our team of designers, solutions analysts, strategists and developers to deliver our projects on time, to budget and in accordance with our high-quality standards.

The successful candidate will be responsible for:

  • Managing a portfolio of around 10 website and product builds at any one time across multiple time zones (United Kingdom, North America and Scandinavia)
  • Ensuring projects are delivered within the agreed budget, timeline and to our exceptional standards.
  • Monitoring and effectively responding to potential risks or blockers, and escalating issues that arise to both internal and external stakeholders in a timely manner
  • Updating our clients on a regular, timely and accurate basis with a high degree of emotional intelligence
  • Working closely with our Resource Manager to project, secure and monitor the resource of our team
  • Working closely with, and direct the workload of, our team of strategists, designers, analysts and developers in order to reach the project milestones through to completion
  • Producing and maintaining project artefacts (Project Timeline, Budget, RAID Log, Kick Off Presentation, Retrospective Learnings, Progress Reports etc)
  • Training clients on how to use the products and services we build for them, and successfully handing them over to our Client Services team.
  • Contributing to our on call rota to ensure all of our clients products are serviced regardless of their time zone (up to 8 weeks per year, remuneration provided)
  • Present ideas on how we can innovate and improveme in the way that we deliver our services


The ideal candidate will:

  • Have experience of managing multiple digital, technology and/or product focused projects
  • Hold an ability to call upon a mix of agile and waterfall methodologies where appropriate
  • Demonstrate experience working with project management tools (Basecamp, Active Collab, Trello, Jira, or similar)
  • Possess an understanding of web technologies, specifically those which are business critical to the arts, cultural and heritage sectors (ticketing, fundraising, CRM, ecommerce etc)
  • Demonstrate of excellent interpersonal communication skills and confidence chairing large multi-stakeholder meetings
  • Enjoy managing multiple changing or competing priorities, whilst taking care of projects at multiple stages in their lifecyle
  • Have experience of, or an interest in, working in a fast pace agency environment
  • Have experience of, or an interest in, the arts, culture and heritage sectors


Who are Substrakt?

At Substrakt we believe that arts and culture enrich lives and bring society together. We want to ensure that amazing cultural experiences can be enjoyed as widely as possible by harnessing the power of digital technology.

We are tiny but mighty team of almost 40 people, creating digital solutions for cultural organisations. The types of organisations we work with include theatres, performing arts centres, music venues, museums, galleries, and performance groups.

By supporting organisations with their digital needs, we enable them to reach new and wider audiences so that arts and culture can be accessed and enjoyed by everyone. We also provide consultancy services and training on analytics, digital strategy, ticketing, project management and digital community events.

We partner with some of the most exciting and interesting cultural organisations in the United Kingdom, North America and Scandinavia. Some of our clients include The Perelman Arts Centre, Folger Shakespeare Library, The National Theatre, Shakespeare’s Globe, Santa Fe Opera, Royal Court Theatre, American Repertory Theater, Bridge Theatre, Malmö Live and Malmö Opera amongst many others. Read more about the work we do, and the people we work with.

Why join Substrakt?

At Substrakt we believe that work should be an enjoyable part of life and we put effort and resources into making this a reality for our team. We have a friendly and supportive culture that enables our team to do their best work and develop their skills, we value curiosity, compassion and respect. We are selective about the clients we work with so that we build rewarding relationships and work on exciting projects.

When we say that we work with people we like, on projects we love we really mean it.

We invest in our employees and provide opportunities for them to grow. This includes formal training, going to industry conferences, and regular informal knowledge-sharing sessions such as our weekly demo and drink, and monthly Substrakt Sessions.

We have a great set of benefits as a standard:

  • Fully flexible working patterns agreed upon in advance and available from day 1, including part-time hours, condensed hours, flexible start and end times and 100% remote working. We’ll discuss this with you upfront, so you can feel comfortable knowing a role at Substrakt will give you the work-life balance you want.
  • 25 days annual leave (plus public holidays) and no fixed holiday dates, so you can use your leave when it suits you. Plus, your holiday will increase by a day for every two years you are part of the team.
  • Plus, you get your birthday off.
  • Enhanced maternity, paternity and adoption leave policies.
  • Health plans – enabling employees to claim cashback on health costs such as dental treatment, scans, prescriptions and much more. Access to an employee assistance helpline, counselling, and accident cover is also included. The plan is also available for our employee’s partners and children.
  • Annual profit share scheme.
  • Annual allowance of £500 (or equivalent) to spend on books, courses, conferences and training – anything that helps you build skills to thrive in your role – and 6 days off per year for you to focus exclusively on your professional development.
  • Monthly health and wellbeing allowance of £50 (or equivalent) to spend on anything that helps you feel your healthiest and best self. This includes anything from hobbies, to the gym, to childcare, talking therapy, a donation to a cause you care about, entertainment, or a nice meal out!
  • Free weekly yoga classes
  • Regularly bringing the team together for outings to theatres, galleries, historic sites and cultural events through our network of client partners.
  • Quarterly team lunches and a varied selection of optional, relaxed social events.

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