Position: Customer Success Manager
Required Time Zone: EST Business Hours
Location: Fully Remote
Compensation: Up to 75K base + competitive variable bonus structure
As a Customer Success Manager (CSM) at Uptime.com, you will be the driving force behind nurturing and expanding relationships within Uptime’s client portfolio. You’ll not only be the primary point of contact but a strategic partner who enables customers to maximize the value of Uptime.com’s services. The CSM will play a critical role in fostering client growth, improving retention, and identifying opportunities to expand our services within existing accounts.
This is a leadership-oriented position where you’ll manage key customer accounts, align with decision-makers, and collaborate with internal teams to ensure we exceed client expectations. The CSM will actively pursue opportunities for upselling and cross-selling, promoting Uptime.com’s suite of services to ensure customers are fully leveraging our platform for their business success.
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