Home / Jobs / Customer Success Manager | Publiremote.com

Facebook Twitter Linkedin WhatsApp

Published 2023-11-05

Customer Success Manager

Type of job: Remote
Country: United States
City: Washington
Company: U.S. Moving System

Description of the offer

United States Moving System, a nationwide moving company based in NJ, is seeking a dedicated and passionate Customer Success Manager to join our team. As a Customer Success Manager, you will play a vital role in ensuring our customers have a seamless and positive experience throughout the moving process. With a strong focus on customer satisfaction, you will be responsible for building relationships, addressing customer concerns, and providing exceptional service.

At United States Moving System, we take pride in being a fully licensed and insured moving company, offering long-distance, commercial, and overseas relocations. Our commitment to quality service extends to our packing and unpacking services as well, ensuring that our customers’ belongings are handled with care. As a Customer Success Manager, you will contribute to the growth and success of our company by nurturing customer relationships and assisting them every step of the way.


  • Act as a dedicated point of contact for customers, ensuring their needs and expectations are met throughout the moving process
  • Build and maintain strong relationships with customers, providing personalized service tailored to their unique requirements
  • Address customer inquiries, concerns, and complaints promptly and effectively, always striving for customer satisfaction
  • Collaborate with cross-functional teams to ensure timely and accurate delivery of services
  • Identify upsell and cross-sell opportunities to maximize customer value and revenue generation
  • Monitor and track customer feedback and reviews, taking necessary actions to resolve any issues and improve overall customer experience
  • Provide guidance and support to customers, offering advice on packing techniques, moving timelines, and related matters


  • Bachelor’s degree in Business Administration or related field
  • Proven experience in a customer-facing role, ideally within a consumer services industry
  • Excellent communication and interpersonal skills, with the ability to build rapport and engage with customers effectively
  • Strong problem-solving abilities, capable of resolving conflicts and finding creative solutions
  • Detail-oriented and organized, able to manage multiple tasks simultaneously
  • Proficient in using CRM software and customer support tools
  • Flexibility to work occasional weekends or evenings, as needed for customer support and service


  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Work From Home
  • Performance Bonus
  • Training & Development

Click on the button to get the company email

Apply on home page

Report job, How to avoid job scams

Recents jobs

Published Thursday 30 de November, 2023

Freelance Social Media Ops Coordinator

Electric Monster Media
United States

OUR MISSION To develop the most innovative digital video brands in the world that audiences love. CORE VALUES Grit | Collaboration | Innovation

Published Thursday 30 de November, 2023

Marketing + Sales Collateral Design

Tractor Beverage Co.

Mid-Level Graphic Designer for contract work at 30-40 hours per week. We seek a designer who collaborates closely with our in-house team, participates

Published Thursday 30 de November, 2023

Brand Designer / Illustrator


Loom explainer Home page Notion doc   Background Information: Sculpted is a Clay consulting service. Clay is an outstanding cold outreach platform designed to