Sparta Commodities currently has a fantastic opportunity for an entrepreneurial and driven Customer Success Manager to join our growing Customer Success team, based remotely in Singapore. This is a great career opportunity for a Mandarin speaking Customer Success individual, with experience supporting a client base in the energy, commodities or financial data markets, to play a key role in the management of client relationships for a highly regarded business with a leading product.

As a Customer Success Manager at Sparta, you will work collaboratively with the sales team and wider business to drive client success, retention, and growth for a designated portfolio of clients that includes leading hedge funds, retailers, oil majors, refiners, vessel owners, and trading companies. Your responsibilities will include the full customer success lifecycle, including onboarding, support, adoption, advocacy and retention. You will possess a natural energy that drives you to deeply connect with your client base, identifying risks and growth opportunities, and working closely with the sales team to manage these.

Duties

• Drive the customer success outcomes of product adoption, customer satisfaction and overall account health scores.
• Manage the onboarding, training, support and retention for your client portfolio.
• Collaborate with the wider team to define and improve the customer lifecycle process.
• Identify and collaborate with the sales team on cross-sell and upsell opportunities.
• Provide feedback to the business and product team that helps define our product roadmap.
• Manage the customer success platforms to a high standard.
• Assist in driving a company-wide culture of customer success.

Requirements

• Professional experience in a customer success or similar role.
• Ability to influence through persuasion, negotiation, and consensus building.
• An understanding of our client base and the challenges they face.
• A passion and drive for revenue and account growth.
• Deep understanding of value drivers in recurring revenue business models.
• Analytical and process-oriented mindset.
• Demonstrable desire for continuous learning and improvement.
• Enthusiastic, curious, creative, inquisitive and resilient mindset.
• Excellent communication and presentation skills in both English and Mandarin.

Desirable Skills

• Combined background of post-sale and sales experience.
• Oil or commodities trading knowledge or experience.

About Us

We are a Swiss, VC backed Startup with subsidiaries in Spain, US, and Singapore. We focus on providing only actionable pricing and insights to commodity traders and have the ambition to digitise the market and to become the leading end to end platform for traders in all commodities verticals. Following great market traction and the financial backing from Venture Investors, we are on a path to scale globally and are preparing for take-off.

What we offer

• An opportunity to be part of a disruptive Startup that is challenging the status quo on commodity trading data and analytics.
• Enjoyable, fast paced and challenging environment, working alongside a great and dedicated bunch of “A” player colleagues.
• Competitive salary and annual bonus.
• 100% remote working.
• Attractive and hopefully life-changing company stock option plan.
• Training and education budget.

Sparta Commodities is proud to be an equal opportunity employer and promotes diversity within its workforce. As an international business, we are determined that suitably qualified persons will never receive less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, veteran status or any other basis covered by appropriate law.