Yo, Merlin: Want to sprinkle a little magic into our customer success center? Do you believe that people come first, and that great service is the key to success? If you’re nodding your head, then we should talk. We’ve got a cracking opportunity for you to join our team as a Customer Service Team Lead.
Here’s the deal. We’re not your typical “call center”. We’re not interested in measuring our success by how quickly we can get people off the phone. We know that serving our customers with heart and soul is what sets us apart. That’s why we’re looking for someone who can help us take our customer success team to the next level.
As our Customer Service Team Lead, you’ll have the chance to lead the most caring group of people you’ll ever meet. And you’ll empower them to help, truly help, each caller – whether it takes six minutes or sixty! You’ll also be part of a fast-paced environment where the adrenaline is high and the work is never dull.
But it’s not just about the thrill of the job. We believe that supporting our clients on a daily basis is the key to success. That’s why we need someone who shares that belief and who is dedicated to helping people say ‘goodbye’ to the fear of bone loss
This incredible career opportunity will give you ALL the feels….
At AlgaeCal, we’re driven by a single idea. To end the fear of bone loss. In the United States, an estimated 54 million people have crumbling bones. And they’re scared. Scared of fractures. Scared of breaks. And, most of all, scared of losing their independence.
The good news? AlgaeCal has the world’s only clinically-backed natural solution to this problem. We give hope to thousands of frightened people. If that excites you, you’ll find no better place to continue your career than at AlgaeCal.
This job might be for you if you’ve got…
What Will You Earn?
The salary for this position starts at $70,000 and can go up to $85,000 depending on your experience. If your salary expectations differ from this range, please let us know!
Other Goodies
We think you should know: AlgaeCal is a hyper-growth company, which means that the role is always evolving as the company grows and expands. We are not a typical “transactional” thinking company. We are a heart based company built on values and where people come first. In order to be happy and successful here, you will need to have and demonstrate this mindset, work smart, hard and embrace everything that comes your way.
Our Customer Success Centre operates in Pacific Standard Time and the working hours for this role are Monday – Friday, 8am – 4pm PST.
How to apply
So, do you have what it takes to become the next member of team AlgaeCal?
Job opportunities like this don’t come along often, and we’ve got a lot to offer our successful applicants. So, to make sure our future Customer Service Team Lead is the real-deal, will be a great fit, and will thrive at AlgaeCal, we ask a little more than your run-of-the-mill job application:
If this sounds like a position for you, please respond to this advertisement with your resume and cover letter. Please, read carefully:
1. Write a cover letter addressing:
2. Explain what you’re doing now for a job:
3. Upload your cover letter and resume:
Yes, our hiring process is challenging, but it’s our way of selecting the best–and your way of ensuring your AlgaeCal teammates are tops.
Click the “Apply Now” button on this page and upload your cover letter and resume.
***Note: Please include your cover letter WITH your resume in one document.
Applications without a cover letter will not be read!
We are looking to hire as soon as we find the right person, so act quickly and you can also expect a prompt response.
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