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Published 2023-07-30

Client Relationship Manager -Work remote in France (Paris and European time zone)

Type of job: Remote
Country: France
City: Paris or (European time zone)
Company: Learnlight
Contact info: Javier Esteban Fischer

Description of the offer

The principal purpose of the Client Relationship Manager is to build long-term relationships with clients, proactively foster the achievements of sales and ensure that the highest level of Client experience is delivered. They should be able to upsell and cross- sell generating more revenue in the assigned portfolio.

The Client Relationship Manager should represent the company values and demonstrate Learnlight attitudes towards clients and team members.


Main Objectives

  • Build and develop the client portfolio.
  • Ensure business opportunities are maximized
  • Aim to preserve customers and renew contracts

Client Retention and Growth

  • Understand customer needs and develop plans to address them
  • Identify key staff in client companies to cultivate profitable relationships
  • Resolve customer complaints quickly and effectively
  • Forward upselling and cross-selling opportunities to the sales team
  • Promote high-quality sales, supply and customer service processes
  • Create strategies to combat potential revenue losses
  • Guarantee the program renewals, bring in repeated business by resolving any outstanding issues
  • Design programs and proposals selecting the best language solutions according to the client’s budget and needs
  • Program follow-up, end-of-program, new services meetings and calls with clients.
  • Show attention to clients and keep them informed about new language trends, services, etc.
  • Control of the client portfolio billing to guarantee the maintenance and growth of the accounts
  • Provide clear forecasting for sales planning purposes.
  • Identify opportunities to increase sales of existing products and services or highlighting requirements for developing new products

General Client Management

  • Understand the services and company’s structure as well as facilitates communication between various departments
  • Serve as a liaison between a company and clients to help ensure client satisfaction.
  • Help in the client’s segmentation
  • Conduct and lead the implementation of the programs sold
  • Have control of the client’s billing by completing the invoicing & forecasting document
  • Enter and update the client’s forecasting in the Invoicing & forecasting document
  • Updating and maintaining CRM
  • Receiving and improve stable clients from the Sales Development teams
  • Upsell new and more profitable products in current clients
  • Conduct and guide the client in the transition to virtual programs
  • Liaise with the rest of sales teams



  • Friendly, personal attitude
  • Ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Strong communication, negotiation, and presentation skills
  • Team-oriented
  • Strategic and big picture mind set
  • Fantastic research skills
  • Results oriented with a can-do attitude
  • Creative thinker ready to develop solutions for existing clients, as well as pursue new clientele opportunities
  • In depth understanding of our company’s products or services and knowledge of the competition


  • Native/C2 level in French
  • C1 level in English
  • Great presentation skills in a virtual environment

Education & Experience

  • Demonstrated experience in B2B sales
  • Previous work experience EdTech or Training industry, preferred
  • Experience delivering client-focused solutions to customer needs
  • Experience using CRM sales related tools
  • Experience working with a remote team highly valued


  • Flexible Working: Learnlight is a fully distributed virtual business with staff in 30+ countries and offices in 9 European cities.
  • People-Powered Culture: We have a flat, modern, meritocratic culture that values enthusiasm, initiative, and commitment above all else.
  • Competitive Remuneration: We offer market-matching competitive salaries.
  • Learning & Development: Personalized language and soft skills training; ongoing professional development talks and masterclasses; frequent coaching and constructive feedback.
  • Diversity & Inclusion: Learnlight fosters an open, positive, and diverse community that welcomes talent regardless of gender, religion, ethnicity, sexual orientation, age or disability.
  • Community Events: We offer a range of social events including Virtual Drinks, Book Club, Tea Time and in-person departmental and All Company meetups.


  • Location: Office-based or Home-based (or a mix)
  • Contract: Full-time
  • Schedule: European time zone

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