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Published 2024-06-12

Customer Support Virtual Assistant

Type of job: Remote
Country: Croatia
City: Zagreb
Company: Brand Empire Production Co., Limited
Company website:

Description of the offer


We are looking for a Customer Support Virtual Assistant  with experience

Working Hours: 8 hours per day, 6 days a week (Sunday off, 4 hours on Saturday)
Time Zone: UTC +2 (Croatia time)

Shift Timing: 8:00 AM to 4:00 PM

Salary 550 USD  fix  + Bonus commotion can be up to +1000 USD per month depending on your performance and sales



  • English Proficiency: Advanced level (C1-C2)
  • Shopify Expertise: Advanced proficiency in managing and operating Shopify
  • Shipping Label Applications: Experience with DHL and UPS shipping label applications
  • Sales Skills: Strong sales abilities and experience
  • Negotiation Skills: Proven negotiation skills
  • Graphic Design Skills: Advanced proficiency in Photoshop and basic skills in Illustrator
  • Office Suite Proficiency: Advanced skills in Microsoft Word and Excel
  • Communication Tools: Experience with Slack and Gorgias app
  • Social Media Management: Ability to manage social media accounts effectively
  • Customer Support Experience: Minimum of 3 years in customer support
  • Dispute Resolution: Skills to resolve disputes on platforms such as PayPal and Stripe
  • Geographical Knowledge: High understanding of worldwide addresses
  • Follow-up and Sales Calls: Experience in conducting follow-up and sales calls
  • Copywriting: Proficiency in creating compelling copy
  • Live Chat Support: Experience in providing live chat support
  • Internet and Power Stability: Access to high-speed internet without any power or signal interruptions

Job Overview:
We are looking for a dedicated and highly skilled Customer Support Virtual Assistant to join our team. The ideal candidate will possess advanced proficiency in English, extensive experience in customer support, and a strong ability to manage various digital tools and platforms. You will be responsible for providing exceptional support to our customers, managing sales inquiries, troubleshooting customer problems with handling our products, preventing and resolving disputes on PayPal and Stripe, processing orders, and creating shipping labels. Additionally, you will be calculating the price of products, creating renders and mockup designs, working with AI tools to create new content, and managing social media outreach to influencers.
As well all other virtual assistant tasks.


How to apply?

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